From: administrator@subfighter.ca
Date: Thu Feb 23 2006 - 18:40:57 GMT-3
Good luck Brian, I hope it all works out. I am sure your service will beback to
where it is. Every company has issues, it is how they are handled that set them
apart. People that complain indicate that they want to keep doing business with
you.
cw
Quoting Brian Dennis <bdennis@internetworkexpert.com>:
> Frank,
> Sorry for any issues you've had. Brian McGahan and I started
> this company three years ago as just two engineers that wanted to write
> a workbook. Now the company we started, Internetwork Expert, has grown
> nearly 300% in just the last year alone. We are certifying a ton of
> people (fastest growing list of R&S CCIE's) and we are now providing
> CCIE training to Cisco internally along with a few other major clients.
>
>
> Of course this rate of growth has caused some major growing
> pains which hasn't gone unnoticed by some of our customers and of course
> us. I personally "cleaned" house a couple weeks ago (never fired anyone
> until then) and we're in the process of bringing on a new sales team, a
> customer service representative, a shipping manager, a software
> engineer, and additional support engineers. Some of these positions
> have already been filled so hopefully you'll start seeing the difference
> soon. In the near future you will be seeing more major changes
> including a new name along with a totally new website.
> www.internetworkexpert.com is just too long to type ;-)
>
> Thanks!
>
> Brian Dennis, CCIE #2210 (R&S/ISP-Dial/Security)
> bdennis@internetworkexpert.com
>
> Internetwork Expert, Inc.
> http://www.InternetworkExpert.com
> Toll Free: 877-224-8987
> Direct: 775-745-6404 (Outside the US and Canada)
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> franqe@aol.com
> Sent: Friday, February 10, 2006 5:37 PM
> To: john.m.crawford@googlemail.com; ccielab@groupstudy.com
> Subject: Re: Problems Contacting IE?
>
> They suck! They make promises they can't keep and then fail to even
> acknowledge it. How can one get prompt response from Netmasterclass and
> none from Internetworkexpert? I hope people boycott their products for
> swindling.
>
> -----Original Message-----
> From: John Crawford <john.m.crawford@googlemail.com>
> To: ccielab@groupstudy.com
> Sent: Sat, 11 Feb 2006 00:23:32 +0000
> Subject: Problems Contacting IE?
>
>
> Hi
>
> Just wondering if anyone else has had recent problems with Customer
> Service from Internetwork Expert? I have been waiting over a week for
> the results of a Mock Lab I bought and despite emailing and calling
> several times I've had no response.
>
> I'm sure there's a reasonable explanation for all this but for now
> it's pretty frustrating and such a pity considering their products
> (when you get them!) are so good.
>
> Anyhow, if anyone is having the same problems it would be good to hear
> as at the moment I have no idea why they're ignoring me!!!
>
> John
>
> _______________________________________________________________________
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>
> _______________________________________________________________________
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>
> _______________________________________________________________________
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>
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