From: Brian Dennis (bdennis@internetworkexpert.com)
Date: Sat Feb 11 2006 - 02:11:14 GMT-3
Frank,
Sorry for any issues you've had. Brian McGahan and I started
this company three years ago as just two engineers that wanted to write
a workbook. Now the company we started, Internetwork Expert, has grown
nearly 300% in just the last year alone. We are certifying a ton of
people (fastest growing list of R&S CCIE's) and we are now providing
CCIE training to Cisco internally along with a few other major clients.
Of course this rate of growth has caused some major growing
pains which hasn't gone unnoticed by some of our customers and of course
us. I personally "cleaned" house a couple weeks ago (never fired anyone
until then) and we're in the process of bringing on a new sales team, a
customer service representative, a shipping manager, a software
engineer, and additional support engineers. Some of these positions
have already been filled so hopefully you'll start seeing the difference
soon. In the near future you will be seeing more major changes
including a new name along with a totally new website.
www.internetworkexpert.com is just too long to type ;-)
Thanks!
Brian Dennis, CCIE #2210 (R&S/ISP-Dial/Security)
bdennis@internetworkexpert.com
Internetwork Expert, Inc.
http://www.InternetworkExpert.com
Toll Free: 877-224-8987
Direct: 775-745-6404 (Outside the US and Canada)
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
franqe@aol.com
Sent: Friday, February 10, 2006 5:37 PM
To: john.m.crawford@googlemail.com; ccielab@groupstudy.com
Subject: Re: Problems Contacting IE?
They suck! They make promises they can't keep and then fail to even
acknowledge it. How can one get prompt response from Netmasterclass and
none from Internetworkexpert? I hope people boycott their products for
swindling.
-----Original Message-----
From: John Crawford <john.m.crawford@googlemail.com>
To: ccielab@groupstudy.com
Sent: Sat, 11 Feb 2006 00:23:32 +0000
Subject: Problems Contacting IE?
Hi
Just wondering if anyone else has had recent problems with Customer
Service from Internetwork Expert? I have been waiting over a week for
the results of a Mock Lab I bought and despite emailing and calling
several times I've had no response.
I'm sure there's a reasonable explanation for all this but for now
it's pretty frustrating and such a pity considering their products
(when you get them!) are so good.
Anyhow, if anyone is having the same problems it would be good to hear
as at the moment I have no idea why they're ignoring me!!!
John
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