From: Leigh Bichard (leigh@clara.co.uk)
Date: Fri Apr 30 2004 - 10:11:37 GMT-3
Richard
My point is that this benefit has been removed - with Cisco not knowing
when/if it will be available again. I have found this useful when dealing
with TAC as it meant you could cut through many basic questions and get to
the heart of the problem quicker
So now, service requests/TAC cases opened by CCIE's are the not detectable
from those opened by people with no experience or qualification.
Leigh
Richard Gallagher writes:
> Leigh,
>
> The entire case management system has changed, so now we have a complete
> new Oracle backend. Therefore there will be some differences and it may
> take a while before things work exactly as before. I am not sure if
> there is a request open to have this feature reinstated or not.
>
> Sorry I could not be any more help!
>
> Rich
>
> On Fri, 2004-04-30 at 13:54, Leigh Bichard wrote:
>> And about the tagging?
>>
>> Richard Gallagher writes:
>>
>> > http://www.cisco.com/public/news_training/itsnews/200406.html#other_news1
>> >
>> > On Fri, 2004-04-30 at 12:45, Leigh Bichard wrote:
>> >> I got this message from TAC today when I noticed my new cases do not get
>> >> tagged CCIE:
>> >>
>> >> "You are indeed correct since the change of systems the CCIE qualification
>> >> no longer appears at the front of the case titles.
>> >>
>> >> We do not know at this time if there are any plans for this to be resumed
>> >> but there are no problems with your profile this is the way service
>> >> request titles are now created."
>> >>
>> >> Anyone know why this change happened? Was there any announcement?
>> >>
>> >> Leigh
>> >>
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