From: jfaure@sztele.com
Date: Mon Oct 27 2003 - 05:20:54 GMT-3
Hi Michael:
Do you know the NICE call recording systems? I think it's the original call
recording system that our customer are planning to install. Do you know if
NICE also support a layer 3 setup?
Regards
Juan Faure Ferrer
email: jfaure@sztele.com
Lmnea de Negocio de Telematica y CC
Ingeniero de Integracisn de Redes y Sistemas
----------------------------------------------------------------------------
SOLUZIONA TELECOMUNICACIONES
Servicios Profesionales de UNION FENOSA
Jerez, 3
28016 MADRID
tel 91 579 30 00 fax 91 350 72 83
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Michael
Popovich Para: jfaure@sztele.com
<michael625@co cc:
x.net> Asunto: Re: OT: VoIP call recording system
24/10/03 21:48
Por favor,
responda a
michael625
look at redbox voip recording. They are the only ones that I know of
currently that can handle a layer 3 setup.
MP
>
> From: jfaure@sztele.com
> Date: 2003/10/24 Fri PM 02:36:30 EDT
> To: ccielab@groupstudy.com
> Subject: OT: VoIP call recording system
>
> Hi all:
>
> We have a customer that needs to record all the voice call received/send
by
> a distributed call center he has in a campus network. The calls are
> attended by some users with IP phones in a tipical VoIP solution. The
> problem is that the people that integrate the call center is in diferent
> buildings that are only linked at layer 3. Also we'd like to have only
1
> digital recorder machine, located probably in the core of the network
> (between core and all the buildings there is only layer 3 connectivity
with
> the current design)
>
> At first, without having special knowledge about these recording system,
we
> say: well maybe we can locate the call center users in a specific voice
> vlan and do rspan to traslate this traffic vlan to the building where the
> recorder is. But this is a problem because there is no layer 2 contituity
> to do so without modifying the current design. By the other way, i'm not
> sure if these recording equipment can record calls in this way (caming
from
> a rspan session). Maybe anyone with experience can help.
>
> To not modify this original architecture (buildings and core linked at
> layer 3) i'm wondering if i can use tunnels to trasport this traffic. I
> think the rspan solution, if possible, isn't a good solution anyway
because
> this is extra working to the switches (4500 & 6500).
>
> Anyone could provide some help with this?
>
> Regards
>
>
> Juan Faure Ferrer
> email: jfaure@sztele.com
>
> Lmnea de Negocio de Telematica y CC
> Ingeniero de Integracisn de Redes y Sistemas
>
----------------------------------------------------------------------------
>
> SOLUZIONA TELECOMUNICACIONES
> Servicios Profesionales de UNION FENOSA
> Jerez, 3
> 28016 MADRID
> tel 91 579 30 00 fax 91 350 72 83
>
---------------------------------------------------------------------------
>
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