From: Manny Gonzalez (manny@xxxxxxx)
Date: Thu May 16 2002 - 15:04:44 GMT-3
Hmmm, I wonder if I had anything to do with it. I have been in talks with the C
isco
Marketing folks on this. Here is a web page I set up for them to compare :-))
http://core.nyp.org/r2/cisco/ccie-logo/
"Christopher M. Heffner" wrote:
>
> You guys might want to take a look at this regarding changes with the CCIE St
ore.
>
> Since there were several complaints on groupstudy about the shirts and the lo
gos, I talk to Robertson Marketing about the problems before finializing my ord
er for my new shirts.
>
> One voice can make a difference !!!
>
> Especially when it is from Groupstudy !!
>
> If you have an problems with your garments, contact the person below.
>
> =============================================================================
=====
> Christopher M. Heffner
> Strategic Network Solutions, Inc.
> Cisco IMCR Course Director
> CCIE, CCSI, MCT, MCSE, MCNI, MCNE, CLI, PCLP, FCSE, ASE, CTT, A+
> cheffner@certified-labs.net
>
> -----Original Message-----
> From: Tom Robertson, Jr. [mailto:trobertson@robertsonmarketing.com]
> Sent: Thursday, May 16, 2002 10:12 AM
> To: Janice Wimmer; Christopher M. Heffner
> Cc: Sally Stephenson
> Subject: RE: CHRIS HEFFNER CCIE 8211 Order (49749338) has been received.
>
> Hi Chris,
>
> I am the Senior Account Manager for the Cisco Merchandise Program. I
> forwarded your comments to the merchandise team at Cisco's headquarters in
> San Jose. Per your suggestions, we are going to increase the size of the
> CCIE logo, name and number. We are going to begin the process immediately.
> It will most likely take 30-60 days for the modifications to be reviewed and
> approved for use on the CCIE garments.
>
> Regarding the quality of the garments, we are reviewing new merchandise for
> the program and will attempt to add some higher quality apparel. Regarding
> the current apparel, do you have any specific comments on any particular
> garment? It would be helpful for us to know.
>
> Regarding our return policy, normally we don't accept returns on CCIE items
> since they are personalized. However, if you or one of your associates are
> unhappy with an item, let Janice and me know and we will accept a return.
>
> Thanks again for your comments. Suggestions like yours help us to
> continually improve the program.
>
> Best Regards,
>
> Tom Robertson, Jr.
> Senior Account Manager, Cisco Merchandise Program
> Robertson Marketing
>
> -----Original Message-----
> From: Janice Wimmer
> Sent: Monday, May 13, 2002 6:21 PM
> To: Christopher M. Heffner
> Subject: RE: CHRIS HEFFNER CCIE 8211 Order (49749338) has been received.
> Importance: High
>
> Hi Chris,
> To whom these complaints made? I have no knowledge about complaints of this
> nature. I will forward you questions to the proper department and hold your
> order until they are addressed.
> Regards,
> Janice
>
> -----Original Message-----
> From: Christopher M. Heffner [mailto:cheffner@certified-labs.net]
> Sent: Monday, May 13, 2002 6:17 PM
> To: Janice Wimmer
> Subject: RE: CHRIS HEFFNER CCIE 8211 Order (49749338) has been received.
>
> Janice,
>
> Everything looks good. My only question is regards there have been several
> complaints already about the quality of the shirts. Complaints about the
> CCIE logo being too small and the personalization of the name being too
> small to read.
>
> Have these issues been addressed yet?
>
> What if the quality is unacceptable once I receive the shirts? What
> guarantee do you offer on the quality of the shirts?
>
> Thanks,
>
> ============================================================================
> ======
> Christopher M. Heffner
> Strategic Network Solutions, Inc.
> Cisco IMCR Course Director
> CCIE, CCSI, MCT, MCSE, MCNI, MCNE, CLI, PCLP, FCSE, ASE, CTT, A+
> cheffner@certified-labs.net
>
> -----Original Message-----
> From: Janice Wimmer [mailto:jwimmer@robertsonmarketing.com]
> Sent: Monday, May 13, 2002 5:42 PM
> To: Christopher M. Heffner
> Subject: CHRIS HEFFNER CCIE 8211 Order (49749338) has been received.
> Importance: High
>
>
> Dear Chris Heffner,
>
> Thank you for your CCIE merchandise order. Before processing your order,
> please review and confirm the information that will be personalized on the
> CCIE merchandise you ordered:
>
> Chris Heffner
> 8211
>
> Please also verify that these are the items ordered and that the sizes are
> correct.
>
> ID: CSCO CCIE1001 1X Qty: 1
> ID: CSCO CCIE1003 1X Qty: 1
>
> If the shipping address is a business, please also provide the company name.
>
> If you find that the personalization or item information is inaccurate,
> please provide us with the corrected information.
>
> Once we receive your confirmation, your order will take approximately 3 to
> 4 weeks to process. If the shipping address is outside the US, your order
> may take approximately 2 additional weeks.
>
> Thanks again and please visit the CCIE Store often!
>
> Regards,
> Janice Wimmer
> Customer Support Services
> Robertson Marketing Group
> for Cisco CCIE Store
This archive was generated by hypermail 2.1.4 : Thu Jun 13 2002 - 10:58:58 GMT-3