From: Price, Jamie (jprice@xxxxxxxxxxx)
Date: Mon Sep 18 2000 - 14:48:29 GMT-3
Title: RE: Brazilian labs
Appaarently, for that added touch of realism, Cisco is considering the
following for the troubleshooting section.
1. You will be paged and expected to respond at a random
time (although more than likely 2am) within a week of the 1st 1.5 days
of the lab.
2. You will be required to relocate to a location that
has an HVAC running at 15 degrees centigrade lower than your personal
comfort zone.
3. You will not be able to telnet. You will have to talk
an end user (over a substandard phone line) at the company affected,
whose sole responsibility is the nightly backups of said large
company, into troubleshooting for you by proxy. This includes,
identifying IP addresses to telnet to, identifying problems, and
resolution of such.
4. The site that you need to troubleshoot will NOT be
based in the same geographic locale as yourself - language barriers
WILL be an issue.
5. The troubleshooting period will span a shift change at
the affected site. It will be up to you to convince, by any means
necessary, the "proxy" troubleshooter to remain onsite for the
duration. The threat of violence upon his/her family is acceptable,
however the carrying out of such threats MAY result in failure if that
family is in any way connected to a Cisco employee.
6. You will be required to provide a document that fully
covers your procedures (executive summary required) and justifies
every 15 minute block of time that you spent troubleshooting by the
end of the day.
7. Oh.....and you will not get to see the network before
you enter the troubleshooting phase.
-----Original Message-----
From: Kevin Baumgartner [mailto:kbaumgar@cisco.com]
Sent: Monday, September 18, 2000 11:54 AM
To: Elaine B. Lopes
Cc: ccielab@groupstudy.com
Subject: Re: Brazilian labs
That's interesting that this is the way the troubleshooting part is
done in Brazil.
I am hearing rumors that the troubleshooting (at least in the US) will
be a completely
different network than you work on for the first 1.5 days. And once
you figure out the
topology you have to find all the problems that are in the network and
solve them.
This makes the troubleshooting harder I would think since you are not
using the network
you designed and worked on for the first 1.5 days. Also completely
documenting your
network so that you can use in troubleshooting then makes less sense.
But don't take this as truth. At least from me as I haven't yet made
it to the
troubleshooting section.
Kevin
At 10:14 AM 9/18/00 -0700, you wrote:
>The lab in Sao Paulo, Brazil is like any other labs worldwide, as
statistics and exams. Regarding the patching, candidates are required
to do their own patching according to the exam topology given to them.
Troubleshooting for now works by inserting faults on the topology the
candidate just left when he/she leaves the lab after Day2-morning.
Regards,
>Elaine Lopes
>
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