From: Sheref Mohamed (baltaga_2000@xxxxxxxxx)
Date: Mon Sep 18 2000 - 23:42:19 GMT-3
Its sounds more difficult than i thought !!!
--- "Price, Jamie" <jprice@isgteam.com> wrote:
> Appaarently, for that added touch of realism, Cisco
> is considering the
> following for the troubleshooting section.
>
> 1. You will be paged and expected to respond at a
> random time
> (although more than likely 2am) within a week of the
> 1st 1.5 days of the
> lab.
>
> 2. You will be required to relocate to a location
> that has an
> HVAC running at 15 degrees centigrade lower than
> your personal comfort zone.
>
>
> 3. You will not be able to telnet. You will have
> to talk an
> end user (over a substandard phone line) at the
> company affected, whose sole
> responsibility is the nightly backups of said large
> company, into
> troubleshooting for you by proxy. This includes,
> identifying IP addresses
> to telnet to, identifying problems, and resolution
> of such.
>
> 4. The site that you need to troubleshoot will NOT
> be based in
> the same geographic locale as yourself - language
> barriers WILL be an issue.
>
> 5. The troubleshooting period will span a shift
> change at the
> affected site. It will be up to you to convince, by
> any means necessary,
> the "proxy" troubleshooter to remain onsite for the
> duration. The threat of
> violence upon his/her family is acceptable, however
> the carrying out of such
> threats MAY result in failure if that family is in
> any way connected to a
> Cisco employee.
>
> 6. You will be required to provide a document that
> fully covers
> your procedures (executive summary required) and
> justifies every 15 minute
> block of time that you spent troubleshooting by the
> end of the day.
>
> 7. Oh.....and you will not get to see the network
> before you
> enter the troubleshooting phase.
>
>
>
>
>
> -----Original Message-----
> From: Kevin Baumgartner [mailto:kbaumgar@cisco.com]
> Sent: Monday, September 18, 2000 11:54 AM
> To: Elaine B. Lopes
> Cc: ccielab@groupstudy.com
> Subject: Re: Brazilian labs
>
>
> That's interesting that this is the way the
> troubleshooting part is done in
> Brazil.
> I am hearing rumors that the troubleshooting (at
> least in the US) will be a
> completely
> different network than you work on for the first 1.5
> days. And once you
> figure out the
> topology you have to find all the problems that are
> in the network and solve
> them.
> This makes the troubleshooting harder I would think
> since you are not using
> the network
> you designed and worked on for the first 1.5 days.
> Also completely
> documenting your
> network so that you can use in troubleshooting then
> makes less sense.
>
> But don't take this as truth. At least from me as
> I haven't yet made it to
> the
> troubleshooting section.
>
> Kevin
>
> At 10:14 AM 9/18/00 -0700, you wrote:
> >The lab in Sao Paulo, Brazil is like any other labs
> worldwide, as
> statistics and exams. Regarding the patching,
> candidates are required to do
> their own patching according to the exam topology
> given to them.
> Troubleshooting for now works by inserting faults on
> the topology the
> candidate just left when he/she leaves the lab after
> Day2-morning. Regards,
> >Elaine Lopes
> >
>
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