All here is the basic idea. We currently redirect calls to agents who work from home, the call volume
is rather his up to 9K per day. These calls are sent via TDM POTS lines to the agents homes and are
incurring the cost associated with this which is significant. We currently have VPN connectivity to all of them.
Question is what are the the gateway/other options to utilize VoIP for these calls? A gateway to ata devices?
Gateway to IP communicator/other since the VPN to the PC would be up?
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Received on Wed Jul 03 2013 - 17:58:54 ART
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