Re: Assign a name to the Caller ID number

Are you working with CME or UCM?
And do you have a UCCX available to you?

May I ask what the business driver behind this is?
(It might help to decide if it's really worth the ROI or not)

--
Mark Snow, CCIE #14073 (Voice/Security)
msnow_at_INE.com
Internetwork Expert, Inc.
http://www.INE.com
On Apr 9, 2012, at 7:57 PM, Iam Here wrote:
> What about Directory Services and service dnis dir-lookup
>
>> From: carl.gosselin_at_altizone.com
>> Date: Mon, 9 Apr 2012 19:51:42 -0400
>> Subject: Re: Assign a name to the Caller ID number
>> To: go_soon2010_at_hotmail.com
>> CC: ccielab_at_groupstudy.com
>>
>> Yes you can... But this would not be trivial.
>>
>> If you have a PRI and the service provider doesn't send a caller-name,
>> you can use service parameters in CUCM to fill in a generic name. It
>> is set to UNKNOWN by default. I typically reset it to EXTERNAL
>> INCOMING CALL.
>>
>> If you want to go beyond this, you would need to build a database with
>> names that you would like to reference the numbers that are calling.
>> That way when a call would come in, you would direct the call towards
>> an application that would fill in the call data based on the CLID.
>>
>> Not trivial and a bitch to maintain... Don't know a valid reason to do
>> outside a call center...
>>
>> Cheers!
>>
>> =============================
>> Carl Gosselin CCIE R&S Voice #15228
>>
>> On 2012-04-09, at 19:10, Iam Here <go_soon2010_at_hotmail.com> wrote:
>>
>>> Can I assign certain name to the Caller ID number So that when that
Customer calls again I can see its name on the phone not his Caller ID
>>>
>>>
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