RE: Assign a name to the Caller ID number

It's CME .No I don't have UCCX (Why do you ask)
It's a big company and they distribute goods and like to know the name of the Callers not only the numbers .It's very important to them
Subject: Re: Assign a name to the Caller ID number
From: msnow_at_ine.com
Date: Tue, 10 Apr 2012 14:52:28 -0400
CC: carl.gosselin_at_altizone.com; ccielab_at_groupstudy.com
To: go_soon2010_at_hotmail.com

Are you working with CME or UCM?And do you have a UCCX available to you?
May I ask what the business driver behind this is?(It might help to decide if it's really worth the ROI or not)

--Mark Snow, CCIE #14073 (Voice/Security)msnow_at_INE.com
Internetwork Expert, Inc.http://www.INE.com

On Apr 9, 2012, at 7:57 PM, Iam Here wrote:What about Directory Services and service dnis dir-lookup

From: carl.gosselin_at_altizone.com
Date: Mon, 9 Apr 2012 19:51:42 -0400
Subject: Re: Assign a name to the Caller ID number
To: go_soon2010_at_hotmail.com
CC: ccielab_at_groupstudy.com

Yes you can... But this would not be trivial.

If you have a PRI and the service provider doesn't send a caller-name,
you can use service parameters in CUCM to fill in a generic name. It
is set to UNKNOWN by default. I typically reset it to EXTERNAL
INCOMING CALL.

If you want to go beyond this, you would need to build a database with
names that you would like to reference the numbers that are calling.
That way when a call would come in, you would direct the call towards
an application that would fill in the call data based on the CLID.

Not trivial and a bitch to maintain... Don't know a valid reason to do
outside a call center...

Cheers!

=============================
Carl Gosselin CCIE R&S Voice #15228

On 2012-04-09, at 19:10, Iam Here <go_soon2010_at_hotmail.com> wrote:

Can I assign certain name to the Caller ID number So that when that Customer calls again I can see its name on the phone not his Caller ID

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Received on Tue Apr 10 2012 - 22:04:10 ART