Re: Cisco Unity Media Master Control bar problem

Hi Farukh,

Thank You for your response. It might be the one relating to the web.xml
file i guess because everytime i open the media master control bar, i find
the unity server placed as a name not as an ip address.
I will also look into the named pipes thing eventhough i don't know what it
means:P

Can't thank you enough:)

This problem is really bugging me.

Best Regards,

On Mon, Dec 28, 2009 at 10:07 AM, Farrukh Haroon <farrukhharoon_at_gmail.com>wrote:

> Hello Karim
>
> Did you check if your web.xml file has the correct IP address as mentioned
> in the TS guide and on the following link? Also did you check the services
> mentioned in the second link?
>
> https://supportforums.cisco.com/docs/DOC-2643
> https://supportforums.cisco.com/docs/DOC-3561
>
> Regards
>
> Farrukh
>
>
> On Mon, Dec 28, 2009 at 9:21 AM, karim jamali <karim.jamali_at_gmail.com>wrote:
>
>> Hi there,
>>
>> CUCM vers:7
>> Unity ver 7
>>
>> Note that I have run the permissions wizard (to be used with unity 5,7)
>> and
>> i have verified that windows firewal is turned off. Recall that the
>> messages
>> i have been getting are related to media master control bar and
>> specifically
>> are:
>>
>> Unable to connect to the voice server
>> Unabel to access the audio stream on the voice server
>> Your help is much appreciated!
>>
>> Best Regards,
>>
>> Karim
>>
>> On Mon, Dec 28, 2009 at 2:39 AM, Hough, Earl <Earl.Hough_at_sarcom.com>
>> wrote:
>>
>> > What version of Unity are you running and what is the IPT OS on which it
>> is
>> > running?
>> >
>> > I know with some earlier versions of Unity, you had to obtain an updated
>> > version of the Permissions Wizard in order for Unity to be able to work
>> with
>> > the increased security which was included with Windows Server 2003.
>> Also,
>> > check to make sure any host-based firewall software on the Unity Server
>> > isn't causing the issue.
>> >
>> > Earl Hough CCIE #16508 (R&S/Security)
>> >
>> >
>> > -----Original Message-----
>> > From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
>> > karim jamali
>> > Sent: Sunday, December 27, 2009 4:42 PM
>> > To: Cisco certification
>> > Subject: OT:Cisco Unity Media Master Control bar problem
>> >
>> > Dear experts,
>> >
>> > I have a problem relating to Cisco Unity. The media master is not
>> > functioning properly, i.e. i am not able to playback or record using the
>> > media master control bar.
>> >
>> > The messages I am getting are the following. I search Cisco Unity
>> > troubleshooting guide and found the following:
>> >
>> > The two messages I am getting are:
>> >
>> > Unable to connect to the voice server
>> > Unabel to access the audio stream on the voice server
>> >
>> > Possible Cause Subscriber does not have the browser configured
>> > correctly.
>> >
>> >
>> > Recommended Action Make sure that the browser is configured to
>> > automatically check for newer versions of temporary Internet files.
>> >
>> > Possible Cause The Media Master control bar may not be able to locate
>> > the
>> > Cisco Unity server because the
>> CommServer\Cscoserv\Ciscopca\WEB-INF\Web.xml
>> > "unityurl" setting contains either the 127.0.0.1 IP address or the
>> > "localhost" host name, rather than a network IP address or a valid DNS
>> > name.
>> > (Note that occasionally the "unityurl" setting does contain a valid DNS
>> > name, but the symptom is still exhibited. In all cases, however, when
>> > "pinging" the IP address for the Cisco Unity server from the subscriber
>> > workstation fails, the buttons will appear greyed out on the Media
>> Master
>> > control bar.)
>> >
>> > Recommended Action Replace the unityurl value with a proper IP
>> address
>> > or
>> > DNS name, as necessary. Then restart the Tomcat service. See Step
>> > 3<http://mail.google.com/mail/tsg1400.html#wp1041361>in the "To
>> > Verify That the Cisco PCA Web Application Is Configured Correctly"
>> > procedure<http://mail.google.com/mail/tsg1400.html#wp1050270>.
>> >
>> >
>> > Possible Cause The AvMMProxySvr service is not started or is down.
>> >
>> > Recommended Action Restart the AvMMProxySvr service.
>> >
>> > Possible Cause Network configuration is interfering with COM/DCOM
>> > operations.
>> >
>> > Recommended Action Because the Media Master control bar relies on
>> > Distributed Component Object Model (DCOM) communication to communicate
>> with
>> > the Cisco Unity server, verify that DCOM communication is enabled on the
>> > subscriber workstation and on the Cisco Unity server. The Media Master
>> will
>> > not work when DCOM communications are blocked.
>> >
>> > If there is one, verify that the firewall is configured so that it does
>> not
>> > block DCOM communications. Remember to check for software on subscriber
>> > workstations that offer a personal firewall.
>> >
>> > As applicable, disable or remove security software from the subscriber
>> > workstation as necessary. Some security software including anti-virus
>> and
>> > VPN client software block DCOM communications.
>> > Please give me your recommendations, as i need urgent help with this
>> issue.
>> >
>> > Your help is much appreciated!
>> >
>> > Best Regards,
>> >
>> > --
>> > KJ
>> >
>> >
>> > Blogs and organic groups at http://www.ccie.net
>> >
>> > _______________________________________________________________________
>> > Subscription information may be found at:
>> > http://www.groupstudy.com/list/CCIELab.html
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> > _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> _
>> >
>> > The information contained in this transmission is confidential. It is
>> > intended solely for the use of the individual(s) or organization(s) to
>> > whom it is addressed. Any disclosure, copying or further distribution is
>> > not permitted unless such privilege is explicitly granted in writing by
>> > SARCOM, Inc. Furthermore, SARCOM, Inc. is not responsible for
>> > the proper and complete transmission of the substance of this
>> > communication, nor for any delay in its receipt.
>> >
>> >
>> >
>>
>>
>> --
>> KJ
>>
>>
>> Blogs and organic groups at http://www.ccie.net
>>
>> _______________________________________________________________________
>> Subscription information may be found at:
>> http://www.groupstudy.com/list/CCIELab.html
>>
>>
>>
>>
>>
>>
>>
>>
>

-- 
KJ
Blogs and organic groups at http://www.ccie.net