Re: Cisco Unity Media Master Control bar problem

Hi there,

CUCM vers:7
Unity ver 7

Note that I have run the permissions wizard (to be used with unity 5,7) and
i have verified that windows firewal is turned off. Recall that the messages
i have been getting are related to media master control bar and specifically
are:

Unable to connect to the voice server
Unabel to access the audio stream on the voice server
Your help is much appreciated!

Best Regards,

Karim

On Mon, Dec 28, 2009 at 2:39 AM, Hough, Earl <Earl.Hough_at_sarcom.com> wrote:

> What version of Unity are you running and what is the IPT OS on which it is
> running?
>
> I know with some earlier versions of Unity, you had to obtain an updated
> version of the Permissions Wizard in order for Unity to be able to work with
> the increased security which was included with Windows Server 2003. Also,
> check to make sure any host-based firewall software on the Unity Server
> isn't causing the issue.
>
> Earl Hough CCIE #16508 (R&S/Security)
>
>
> -----Original Message-----
> From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
> karim jamali
> Sent: Sunday, December 27, 2009 4:42 PM
> To: Cisco certification
> Subject: OT:Cisco Unity Media Master Control bar problem
>
> Dear experts,
>
> I have a problem relating to Cisco Unity. The media master is not
> functioning properly, i.e. i am not able to playback or record using the
> media master control bar.
>
> The messages I am getting are the following. I search Cisco Unity
> troubleshooting guide and found the following:
>
> The two messages I am getting are:
>
> Unable to connect to the voice server
> Unabel to access the audio stream on the voice server
>
> Possible Cause Subscriber does not have the browser configured
> correctly.
>
>
> Recommended Action Make sure that the browser is configured to
> automatically check for newer versions of temporary Internet files.
>
> Possible Cause The Media Master control bar may not be able to locate
> the
> Cisco Unity server because the CommServer\Cscoserv\Ciscopca\WEB-INF\Web.xml
> "unityurl" setting contains either the 127.0.0.1 IP address or the
> "localhost" host name, rather than a network IP address or a valid DNS
> name.
> (Note that occasionally the "unityurl" setting does contain a valid DNS
> name, but the symptom is still exhibited. In all cases, however, when
> "pinging" the IP address for the Cisco Unity server from the subscriber
> workstation fails, the buttons will appear greyed out on the Media Master
> control bar.)
>
> Recommended Action Replace the unityurl value with a proper IP address
> or
> DNS name, as necessary. Then restart the Tomcat service. See Step
> 3<http://mail.google.com/mail/tsg1400.html#wp1041361>in the "To
> Verify That the Cisco PCA Web Application Is Configured Correctly"
> procedure<http://mail.google.com/mail/tsg1400.html#wp1050270>.
>
>
> Possible Cause The AvMMProxySvr service is not started or is down.
>
> Recommended Action Restart the AvMMProxySvr service.
>
> Possible Cause Network configuration is interfering with COM/DCOM
> operations.
>
> Recommended Action Because the Media Master control bar relies on
> Distributed Component Object Model (DCOM) communication to communicate with
> the Cisco Unity server, verify that DCOM communication is enabled on the
> subscriber workstation and on the Cisco Unity server. The Media Master will
> not work when DCOM communications are blocked.
>
> If there is one, verify that the firewall is configured so that it does not
> block DCOM communications. Remember to check for software on subscriber
> workstations that offer a personal firewall.
>
> As applicable, disable or remove security software from the subscriber
> workstation as necessary. Some security software including anti-virus and
> VPN client software block DCOM communications.
> Please give me your recommendations, as i need urgent help with this issue.
>
> Your help is much appreciated!
>
> Best Regards,
>
> --
> KJ
>
>
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-- 
KJ
Blogs and organic groups at http://www.ccie.net