Re: Vendor rights

Gang - I've been following this thread from the beginning and enjoy
hearing opinions and thoughts from both students and other vendors.

I can tell you that I don't think there is a single IE vendor out
there enjoys cancelling classes - but it happens (and usually for a
good reason). Also - cancellation policies are clearly laid out on
most registration forms - so if you book reservations without
understanding the possibility of a class being cancelled - it's your
own fault.

With that being said - most vendors will cover these costs (we do)
associated with cancellation or moving a class.

The IE space is much, much different than other types of training. For
many Associate or Professional-level training companies - it's
standard policy to populate their schedule with "ghost dates" - but
honestly (as much as I hate giving competitors a compliment -grin-) -
most IE companies don't do this.

Again - it's a policy that all companies clearly define - and as a
buyer it's your duty to understand the cancellation policy, retake
policies and anything else that may end us causing you grief.

My suggestion would be to contact the vendor and try to resolve this
professionally - if possible.

Regards,

Wayne A. Lawson II - CCIE #5244
Founder & President - IPexpert
Mailto: wlawson_at_ipexpert.com
Telephone: +1.810.326.1444, ext. 101
Live Assistance, Please visit: www.ipexpert.com/chat
eFax: +1.810.454.0130

::Message sent from iPhone::

IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA
(R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice,
Security & Service Provider) Certification Training with locations
throughout the United States, Europe and Australia. Be sure to check
out our online communities at www.ipexpert.com/communities and our
public website at www.ipexpert.com.

On Dec 15, 2009, at 8:13 PM, armylegionmedic_at_aol.com wrote:

> Im sorry, but that is the most stupid response I have ever heard. So
> you are
> telling me to book a flight 2 weeks before the class? YEAH! OK!
>
>
>
> -----Original Message-----
> From: Justin Mitchell <jgmitchell_at_gmail.com>
> To: Rick Mur <rmur_at_ipexpert.com>
> Cc: Iwan Hoogendoorn <iwan_at_ipexpert.com>; Papa Bear <papabr43_at_gmail.com
> >;
> ccielab <ccielab_at_groupstudy.com>
> Sent: Tue, Dec 15, 2009 4:58 pm
> Subject: Re: Vendor rights
>
>
> Make sure you read the terms and don't book your hotels/flights/
> rental cars
> until you are sure it is going to happen.
>
> Sent from Kansas City, Missouri, United States
>
> On Tue, Dec 15, 2009 at 4:45 PM, Rick Mur <rmur_at_ipexpert.com> wrote:
>
>> They are allowed to do it (always mentioned in the terms &
>> conditions), but
>> it's not really nice of course :-) You really planned this stuff
>> and I
> don't
>> recall us at IPexpert having to cancel a bootcamp on such short
>> notice,
>> unless the instructor became ill.
>>
>>
>> --
>> Regards,
>>
>> Rick Mur
>> CCIE2 #21946 (R&S / Service Provider)
>> Sr. Support Engineer IPexpert, Inc.
>> URL: http://www.IPexpert.com
>>
>> On 15 dec 2009, at 14:43, Iwan Hoogendoorn wrote:
>>
>>> I think they have the right ... but they need to do it in
>>> advance ...
>>> Not like 2 weeks before or so...
>>>
>>> --
>>> Regards,
>>>
>>> Iwan Hoogendoorn
>>> CCIE #13084 (R&S / Security / SP)
>>> Sr. Support Engineer IPexpert, Inc.
>>> URL: http://www.IPexpert.com
>>>
>>>
>>> On Tue, Dec 15, 2009 at 1:42 AM, Papa Bear <papabr43_at_gmail.com>
>>> wrote:
>>>> Does anyone think it is fair for a vendor to cancel boot camps 2
>>>> weeks
>> prior
>>>> to the actual date? Is it fair for a vendor to call off the boot
>>>> camp if
>>>> they don t have enough numbers to make a profit? Do all vendors
>>>> work
>> this
>>>> way? Or do vendors think that we re so gullible? I am not in the
>>>> name
>> and
>>>> shame game so I am not willing to discuss the vendor's name but
>>>> if it
>> helps
>>>> it is a very very reputable vendor who actively participates in
>>>> this
>> forum.
>>>> Has anyone else experienced this before? Is this common practice?
>>>> Is
>> this
>>>> something I need to get used to? Am I being too hard on this vendor
>> given
>>>> that the next boot camp is over 6 months away?
>>>>
>>>>
>>>> Blogs and organic groups at http://www.ccie.net
>>>>
>>>> _______________________________________________________________________
 

>>>> Subscription information may be found at:
>>>> http://www.groupstudy.com/list/CCIELab.html
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>> --
>>> Regards,
>>>
>>> Iwan Hoogendoorn
>>> CCIE #13084 (R&S / Security / SP)
>>> Sr. Support Engineer IPexpert, Inc.
>>> URL: http://www.IPexpert.com
>>>
>>>
>>> Blogs and organic groups at http://www.ccie.net
>>>
>>> _______________________________________________________________________
 

>>> Subscription information may be found at:
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>>
>>
>> Blogs and organic groups at http://www.ccie.net
>>
>> _______________________________________________________________________
 

>> Subscription information may be found at:
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>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
 

> Subscription information may be found at:
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>
>
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>
> _______________________________________________________________________
 

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Received on Tue Dec 15 2009 - 20:35:52 ART