In consulting business, we keep asking the client what they want until 
the case is clear before we give advice.
Some people mentioned that some troubleshooting tickets are vague.  I 
doubt Howard at RTP is that helpful in explaining the tickets, based on 
my two experience in V3.  Last time when I was there, Howard left 
early.  His replacement/substitute was younger and much more polite, 
humble, modest, and most of all, helpful.  Thanks to the young 
gentleman, I was able to clear one sentence in a configuration question, 
and one requirement which was not said in the entire question set.  
Maybe it was mentioned in the preface, but I was too sick that day to 
search any statements outside the questions.  Howard could have 
answered, "this is basic knowledge (common sense)" or "follow what the 
requirement says".
Some mentioned that some troubleshooting tickets are not specific and 
need time and luck to pin down.  Time and luck are the focus of V4, in 
my humble opinion based on the feedbacks.
Jack
Terry Vinson wrote:
> The old exam was centered around configuration, the new test is 
> centered more around consulting. 
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Received on Sun Nov 01 2009 - 17:00:08 ART
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