Re: Cisco Announced change to R&S

I agree but what if the customer is doing the same mistake 10 times in the
row?
wouldn't you put an auto reply for that guy to check that thing first?

Regards,
George

On Thu, May 7, 2009 at 12:09 AM, Joe Astorino <joe_astorino_at_comcast.net>wrote:

> Yes, in a "real world" type troubleshooting exam we would get a ticket
> similar to what scott said, or my favorite "We can't ping this server, that
> has nothing to do with your job responsibility" .... You login and the
> network is fine...you can ping it, and get a good RTT response....you
> respond "It's an application issue" , close the ticket and go back to
> surfing the net. Lab passed!!! : )
>
>
> - Joe
>
>
> "He not busy being born is busy dying" -- Dylan
>
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>
> -----Original Message-----
> From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
> Scott Morris
> Sent: Wednesday, May 06, 2009 6:00 PM
> To: George Roman
> Cc: Radioactive Frog; Ryan West; Scott M Vermillion; Dark Fiber; Darby
> Weaver; Nauman Habib; Cisco certification; ron wilkerson
> Subject: Re: Cisco Announced change to R&S
>
> I think it would be easier to just have a ticket saying "The network is
> broken." which is how most user-instigated tickets start anyway. ;)
>
>
>
>
> *Scott Morris*, CCIE/x4/ (R&S/ISP-Dial/Security/Service Provider) #4713,
>
> JNCIE-M #153, JNCIS-ER, CISSP, et al.
>
> JNCI-M, JNCI-ER
>
> smorris_at_internetworkexpert.com
>
>
> Internetwork Expert, Inc.
>
> http://www.InternetworkExpert.com
>
> Toll Free: 877-224-8987
>
> Outside US: 775-826-4344
>
>
> Knowledge is power.
>
> Power corrupts.
>
> Study hard and be Eeeeviiiil......
>
>
>
> George Roman wrote:
> > I think it depends on cisco also how often will they make the same
> > issues to repeat.
> > Think about it... if they have 5 issues and they keep doing the same
> > it will be easy enough if someone just tells you for example "bgp has
> > the wrong as number" and there you go.. you have the points.
> >
> > Regards,
> > George
> >
> >
> > On Tue, May 5, 2009 at 6:20 PM, Radioactive Frog <pbhatkoti_at_gmail.com
> > <mailto:pbhatkoti_at_gmail.com>> wrote:
> >
> > Just wondering about the lab-rat(s) - what strategy will they be
> > thinking to
> > cheat the troubleshooting section?
> >
> > Duh!
> >
> > -Frog
> >
> >
> > Blogs and organic groups at http://www.ccie.net
> >
> >
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Received on Thu May 07 2009 - 00:24:30 ART