RE: Cisco Announced change to R&S

From: Joe Astorino <joe_astorino_at_comcast.net>
Date: Wed, 6 May 2009 18:09:33 -0400

Yes, in a "real world" type troubleshooting exam we would get a ticket
similar to what scott said, or my favorite "We can't ping this server, that
has nothing to do with your job responsibility" .... You login and the
network is fine...you can ping it, and get a good RTT response....you
respond "It's an application issue" , close the ticket and go back to
surfing the net. Lab passed!!! : )

 - Joe

"He not busy being born is busy dying" -- Dylan

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-----Original Message-----
From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
Scott Morris
Sent: Wednesday, May 06, 2009 6:00 PM
To: George Roman
Cc: Radioactive Frog; Ryan West; Scott M Vermillion; Dark Fiber; Darby
Weaver; Nauman Habib; Cisco certification; ron wilkerson
Subject: Re: Cisco Announced change to R&S

I think it would be easier to just have a ticket saying "The network is
broken." which is how most user-instigated tickets start anyway. ;)

 

*Scott Morris*, CCIE/x4/ (R&S/ISP-Dial/Security/Service Provider) #4713,

JNCIE-M #153, JNCIS-ER, CISSP, et al.

JNCI-M, JNCI-ER

smorris_at_internetworkexpert.com

Internetwork Expert, Inc.

http://www.InternetworkExpert.com

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George Roman wrote:
> I think it depends on cisco also how often will they make the same
> issues to repeat.
> Think about it... if they have 5 issues and they keep doing the same
> it will be easy enough if someone just tells you for example "bgp has
> the wrong as number" and there you go.. you have the points.
>
> Regards,
> George
>
>
> On Tue, May 5, 2009 at 6:20 PM, Radioactive Frog <pbhatkoti_at_gmail.com
> <mailto:pbhatkoti_at_gmail.com>> wrote:
>
> Just wondering about the lab-rat(s) - what strategy will they be
> thinking to
> cheat the troubleshooting section?
>
> Duh!
>
> -Frog
>
>
> Blogs and organic groups at http://www.ccie.net
>
>
Received on Wed May 06 2009 - 18:09:33 ART

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