From: Radioactive Frog (pbhatkoti@gmail.com)
Date: Wed Mar 18 2009 - 07:30:50 ART
depends what you have - call manager or CME
you can do it by simply creating a few translation rules in above.
map your 1800 xxxxxxxx to helpdesk hunmber
On Wed, Mar 18, 2009 at 7:00 PM, raul raul <juvenn@hotmail.com> wrote:
> Current situation PABX:
>
> Customer A assign to a Hotline Number: 1800 xxxx xxxx
> Customer B assign to a hotline Number: 6yyyy yyyy
>
> Our Helpdesk Number 6zzzz zzzz
>
> When Customer A call 1800 xxxx xxxx this number will reach our Helpdesk
> Number (6zzzz zzzz) and Our Helpdesk able to identified the source are from
> Customer A
> When Customer B call 6yyyy yyyy this number will reach our Helpdesk Number
> (6zzzz zzzz) and Our Helpdesk able to identified they the source are from
> Customer B
> Same goes to Customer C , D , E
>
>
> Can Cisco VOIP handle this and any software required ?
>
>
>
>
>
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This archive was generated by hypermail 2.1.4 : Mon Apr 06 2009 - 06:44:05 ART