From: Hough, Earl (Earl.Hough@sarcom.com)
Date: Thu Jan 08 2009 - 23:33:01 ARST
I too paid for both workbooks and every time I would complain to sales they told me the rest was forthcoming. The first time was about a year ago. To be honest, I really do like their R&S and Security workbooks, but I have to agree with you on this one.
Finally, I had enough and asked for a refund, which I was told I would receive for the undelivered product. Haven't seen it yet, but that was only a couple of days ago. On the positive side, each time I have written an email directly to sales@internetworkexpert.com, it was responded to fairly quickly. Unfortunately, that still doesn't explain why a product which was announced in October of 2007 still hasn't been completely released.
Earl Hough
CCIE #16508 (R&S/Security)
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of ccie voice
Sent: Thursday, January 08, 2009 8:11 PM
To: ccielab@groupstudy.com
Subject: Internetwork Expert - Worst Voice CCIE Vendor
I am sending this on behalf many paying customers that are getting no
answers in your internal forum.
We are only going to ask/beg for updates for a workbook (annouced over a
year ago) and Class on Demand (release date July still not available)
internally for so long.
For the Voice Workbook Vol 2 product there is a video to view (posted in
Sept) that tells us that a lab is going to come out every week, has it
happened ? No! One lab has been released without an anwer key and several
people have asked for updates since then and you have failed to respond.
If you won't answer your own internal forum, maybe you will respond when
posts are made to every CCIE forum bashing your product.
Complaints will continue until you give your customers an update to these
products!
-Paying Customers For Products Not Devilered
Blogs and organic groups at http://www.ccie.net
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