From: Uyota Oyearone (spycharlies@gmail.com)
Date: Tue Dec 02 2008 - 15:33:50 ARST
excellent material. Thank you very much.
Cheers,
Uyota
On Mon, Dec 1, 2008 at 2:19 PM, Darby Weaver <ccie.weaver@gmail.com> wrote:
> OK - I cave...
>
> Here's a guideline from a VoIP Deployment Project (note you may have
> different needs and so you may have to modify some items).
>
> Review Project Goals and Timeline (This is from a Kickoff Meeting -
> Sanitized)
>
> Preparation
> - Hardware and Software Delivery
> - Infrastructure Changes
> - LAN Switch Changes/Installations
> - WAN Changes/Installations
> - User Training
> - Who is delivering
> - Location
> - Recommended Schedule
> - Teaches will have separate training class
> - Receptionist training
> - Administrator training
>
> Site
> - Circuit Installation dates
> - Site Access
> - POC
>
> Production Cutover
> - Install of parallel system
> - Phased cut-over to production system
>
> Project Management
> - Identify milestones for project
> - Installation of circuits
> - Obtain access to site
> - Install of IPT Infrastructure
> - User training
> - Go-live date
>
> Identify dependencies
>
> Identify Critical Path Items
> - Install of cicuits
> - Site Access
> - Arrival of IPT Equipment
>
> Deliverables
> - System Documentation
>
> Post-cut Support
>
> Review Network Designs
> - Topology of Voice and Data
> - Layer 3 (IP Addressing)
> - IP Address Range for Phones
> - IP Address Range for Call Manager, Unity, Gateways, IPCC, etc.
> - Other L3 Protocols
> - QoS
> - WAN/Voice Connections
>
> Version of CCM
>
> Conference Bridging and Transcoding
> - 6608 versus CMM versus DSP Farm
> - Internal CCM resources
>
> Review Requirements for Infrastructure
> - DHCP
> - Domain Structure
> - Cabling
>
> Review Requirements for Voice
> - Dial Plans
> - Long Distance Dialing
> - Local Calling
> - Inter-Office (Intra-company) Calling
> - Emergency Access
> - 911
> - 9911
> - Inbound Calls
> - DID - New Range of DID Numbers, when?
> - Who is the POC for DID?
> - Auto-Attendant
> - Web Attendant
> - Who is the receptionist?
> - Headset Requirements
> - Call Screening Requirements
> - Backup Support
> - Misc
>
> User Information
> - End-User Spreadsheet
> - Standard Features
> - Services Available
> - Directory
> - Custom Rings
> - Extension Ranges
> - Voicemail
> - Meet-Me Conferences
> - Call Park
> - Etc.
>
> WAN Circuits Carrying Voice?
>
> Version of Unity
> - Which Version?
> - Auto Attendant
> - Voicemail
> - Exchange Integration
> - Basic Features
> - Recording of Greetings
> - Fax
> - Location of Analog Fax Machines
> - Cabling Ready
> - Redundancy
>
> Customer Requirements Approval from Customer
>
> Status Reports
>
> Project Completion
> - Customer Accecptance Agreement
>
> Here are some tests you might perform:
>
> Test 1001: CallManager Service Status Check
> Test 1002: CallManager Configuration Check
> Test 1003: CallManager Device Default Configuration Check
> Test 1004: CallManager Gateway Check
> Test 1005: CallManager Voice Mail Port Check
> Test 1101: Basic IP Phone Test
> Test 1102: Call On-hold and Retrieve Test
> Test 1103: Call Park and Retrieve Test
> Test 1104: Call Group Pickup Test
> Test 1105: Call Waiting Test
> Test 1106: Shared Line Appearance Test
> Test 1107: Call Transfer to an Off-net Phone
> Test 1108: Call Forward to an Off-net Phone
> Test 1201: Phone-to-phone Dial-up Test on LAN
> Test 1202: Call Transfer to an On-net IP Phone
> Test 1203: Call Forward to an On-net IP Phone
> Test 1204: Ad-hoc Conference Test
> Test 1205: Meet-me Conference Test
> Test 1301: Phone-to-phone Dial-up Test over WAN
> Test 1302: Call Transfer to an Off-net Phone
> Test 1303: Call Forward to an Off-net Phone
> Test 1304: Ad-hoc Conference Call over WAN
> Test 1305: Meet-me Conference Call over WAN
> Test 1401: Phone-to-phone Dial-up Test between Two Different Clusters
> Test 1402: Transfer Call to an IP Phone in a Different Cluster
> Test 1403: Forward All Calls to an IP Phone in a Different Cluster
> Test 1404: Ad-hoc Conference Call between Two Cluster
> Test 1405: Meet-me Conference Call between Two Clusters
> Test 1501: Four-party Conference Call
> Test 1502: Six-party Ad-hoc Conference Call
> Test 1503: Modem-to-modem Test
> Test 1504: Fax-to-fax Test
> Test 1505: CallManager Fail-over Test
> Test 1506: CallManager Fail-over Test (Split Clusters)
>
> Example of a Test:
>
> Test 1001: CallManager Service Status Check
>
> *Test Category*
>
> CallManager Checkup
>
> *Test Devices*
>
> Cisco CallManager
>
> *Expected Results*
>
> Verify that the necessary CallManager services are running
>
> *Customer Name:*
>
> *Test Site:*
>
> *Test Engineer:*
>
> *Test Date:*
>
>
>
> *Step*
>
> *Device*
>
> *Procedure*
>
> *Remarks*
>
> *Check*
>
> Step 1
>
> CallManager
>
> In the Remarks column, type the name of the CallManager for which this test
> is being performed
>
>
>
>
>
> Step 2
>
> CallManager
>
> Open Cisco CallManager Administration
>
> The CallManager Administration window appears
>
>
>
> Step 3
>
> CallManager
>
> Click *Service > Control Center*
>
> The Control Center window appears
>
>
>
> Step 4
>
> CallManager
>
> From the server list, select the server to be tested
>
> The IP address of the selected server appears
>
>
>
> Step 5
>
> CallManager
>
> Check the CallManager status
>
> The service should be running
>
>
>
> Step 6
>
> CallManager
>
> Check the TFTP status
>
> The service should be running
>
>
>
> Step 7
>
> CallManager
>
> Check the Messaging Interface status
>
> The service should be running only if configured
>
>
>
> Step 8
>
> CallManager
>
> Check the IP Voice Media Streaming App status
>
> The service should be running
>
>
>
> Step 9
>
> CallManager
>
> Check the Telephony Call Dispatcher status
>
> The service should be running
>
>
>
> Step 10
>
> CallManager
>
> Check the Database Layer Monitor status
>
> The service should be running
>
>
>
> *Test Results*
>
>
>
>
>
>
>
> *Pass*
>
> *Fail*
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