From: Darby Weaver (ccie.weaver@gmail.com)
Date: Mon Dec 01 2008 - 19:19:05 ARST
OK - I cave...
Here's a guideline from a VoIP Deployment Project (note you may have
different needs and so you may have to modify some items).
Review Project Goals and Timeline (This is from a Kickoff Meeting -
Sanitized)
Preparation
- Hardware and Software Delivery
- Infrastructure Changes
- LAN Switch Changes/Installations
- WAN Changes/Installations
- User Training
- Who is delivering
- Location
- Recommended Schedule
- Teaches will have separate training class
- Receptionist training
- Administrator training
Site
- Circuit Installation dates
- Site Access
- POC
Production Cutover
- Install of parallel system
- Phased cut-over to production system
Project Management
- Identify milestones for project
- Installation of circuits
- Obtain access to site
- Install of IPT Infrastructure
- User training
- Go-live date
Identify dependencies
Identify Critical Path Items
- Install of cicuits
- Site Access
- Arrival of IPT Equipment
Deliverables
- System Documentation
Post-cut Support
Review Network Designs
- Topology of Voice and Data
- Layer 3 (IP Addressing)
- IP Address Range for Phones
- IP Address Range for Call Manager, Unity, Gateways, IPCC, etc.
- Other L3 Protocols
- QoS
- WAN/Voice Connections
Version of CCM
Conference Bridging and Transcoding
- 6608 versus CMM versus DSP Farm
- Internal CCM resources
Review Requirements for Infrastructure
- DHCP
- Domain Structure
- Cabling
Review Requirements for Voice
- Dial Plans
- Long Distance Dialing
- Local Calling
- Inter-Office (Intra-company) Calling
- Emergency Access
- 911
- 9911
- Inbound Calls
- DID - New Range of DID Numbers, when?
- Who is the POC for DID?
- Auto-Attendant
- Web Attendant
- Who is the receptionist?
- Headset Requirements
- Call Screening Requirements
- Backup Support
- Misc
User Information
- End-User Spreadsheet
- Standard Features
- Services Available
- Directory
- Custom Rings
- Extension Ranges
- Voicemail
- Meet-Me Conferences
- Call Park
- Etc.
WAN Circuits Carrying Voice?
Version of Unity
- Which Version?
- Auto Attendant
- Voicemail
- Exchange Integration
- Basic Features
- Recording of Greetings
- Fax
- Location of Analog Fax Machines
- Cabling Ready
- Redundancy
Customer Requirements Approval from Customer
Status Reports
Project Completion
- Customer Accecptance Agreement
Here are some tests you might perform:
Test 1001: CallManager Service Status Check
Test 1002: CallManager Configuration Check
Test 1003: CallManager Device Default Configuration Check
Test 1004: CallManager Gateway Check
Test 1005: CallManager Voice Mail Port Check
Test 1101: Basic IP Phone Test
Test 1102: Call On-hold and Retrieve Test
Test 1103: Call Park and Retrieve Test
Test 1104: Call Group Pickup Test
Test 1105: Call Waiting Test
Test 1106: Shared Line Appearance Test
Test 1107: Call Transfer to an Off-net Phone
Test 1108: Call Forward to an Off-net Phone
Test 1201: Phone-to-phone Dial-up Test on LAN
Test 1202: Call Transfer to an On-net IP Phone
Test 1203: Call Forward to an On-net IP Phone
Test 1204: Ad-hoc Conference Test
Test 1205: Meet-me Conference Test
Test 1301: Phone-to-phone Dial-up Test over WAN
Test 1302: Call Transfer to an Off-net Phone
Test 1303: Call Forward to an Off-net Phone
Test 1304: Ad-hoc Conference Call over WAN
Test 1305: Meet-me Conference Call over WAN
Test 1401: Phone-to-phone Dial-up Test between Two Different Clusters
Test 1402: Transfer Call to an IP Phone in a Different Cluster
Test 1403: Forward All Calls to an IP Phone in a Different Cluster
Test 1404: Ad-hoc Conference Call between Two Cluster
Test 1405: Meet-me Conference Call between Two Clusters
Test 1501: Four-party Conference Call
Test 1502: Six-party Ad-hoc Conference Call
Test 1503: Modem-to-modem Test
Test 1504: Fax-to-fax Test
Test 1505: CallManager Fail-over Test
Test 1506: CallManager Fail-over Test (Split Clusters)
Example of a Test:
Test 1001: CallManager Service Status Check
*Test Category*
CallManager Checkup
*Test Devices*
Cisco CallManager
*Expected Results*
Verify that the necessary CallManager services are running
*Customer Name:*
*Test Site:*
*Test Engineer:*
*Test Date:*
*Step*
*Device*
*Procedure*
*Remarks*
*Check*
Step 1
CallManager
In the Remarks column, type the name of the CallManager for which this test
is being performed
Step 2
CallManager
Open Cisco CallManager Administration
The CallManager Administration window appears
Step 3
CallManager
Click *Service > Control Center*
The Control Center window appears
Step 4
CallManager
From the server list, select the server to be tested
The IP address of the selected server appears
Step 5
CallManager
Check the CallManager status
The service should be running
Step 6
CallManager
Check the TFTP status
The service should be running
Step 7
CallManager
Check the Messaging Interface status
The service should be running only if configured
Step 8
CallManager
Check the IP Voice Media Streaming App status
The service should be running
Step 9
CallManager
Check the Telephony Call Dispatcher status
The service should be running
Step 10
CallManager
Check the Database Layer Monitor status
The service should be running
*Test Results*
*Pass*
*Fail*
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