[OT] New card doesn't show up in router - pls help

From: Harry Chan (harrychan.hk@gmail.com)
Date: Mon Sep 08 2008 - 03:41:24 ART


Dear Experts,

Would anyone please give me a hand to troubleshoot this. I have a
2620 router with One G703 card, and one ISDN module connected. I need
to add another G703 card then I inserted it and reloaded the router.
After the reload I don't see it's present with the "show interface"
command.

I did research on the web and found the command "show diag", with this
command I see the card is recognized but somehow it just unusable. I
have also checked my current IOS version and it meets the minimum
requipment for the card.

Here are some outputs, any inputs are welcomed, thank you for reading.

Harry

Router>show ver
Cisco Internetwork Operating System Software
IOS (tm) C2600 Software (C2600-I-M), Version 12.2(6j), RELEASE SOFTWARE (fc1)
Copyright (c) 1986-2003 by cisco Systems, Inc.
Compiled Sat 19-Jul-03 10:18 by ccai
Image text-base: 0x80008088, data-base: 0x809944D0
ROM: System Bootstrap, Version 12.1(3r)T2, RELEASE SOFTWARE (fc1)
System image file is "flash:c2600-i-mz.122-6j.bin"

Router>show diag
Slot 0:
        C2620 1FE Mainboard Port adapter, 3 ports
        <................................>
        EEPROM contents (hex):

        WIC Slot 0:
        E1 G.703 (1 port) WAN daughter card WAN daughter card
        Hardware revision 1.0 Board revision A0
        Serial number 26660918 Part number 800-06722-02
        Test history 0x0 RMA number 00-00-00
        Connector type PCI
        EEPROM format version 1
        EEPROM contents (hex):
          0x20: 01 2F 01 00 01 96 D0 36 50 1A 42 02 00 00 00 00
          0x30: 50 00 00 00 01 09 10 00 FF FF FF FF FF FF FF FF

        WIC Slot 1:
        E1 G.703 (1 port) WAN daughter card WAN daughter card
        Hardware revision 1.0 Board revision B0
        Serial number 35155947 Part number 800-06722-03
        Test history 0x0 RMA number 00-00-00
        Connector type PCI
        EEPROM format version 1
        EEPROM contents (hex):
          0x20: 01 2F 01 00 02 18 6F EB 50 1A 42 03 00 00 00 00
          0x30: 58 00 00 00 06 08 14 00 FF FF FF FF FF FF FF FF

Router>show inter summary

 *: interface is up
 IHQ: pkts in input hold queue IQD: pkts dropped from input queue
 OHQ: pkts in output hold queue OQD: pkts dropped from output queue
 RXBS: rx rate (bits/sec) RXPS: rx rate (pkts/sec)
 TXBS: tx rate (bits/sec) TXPS: tx rate (pkts/sec)
 TRTL: throttle count

  Interface IHQ IQD OHQ OQD RXBS RXPS TXBS TXPS TRTL
----------------------------------------------------------------------
* FastEthernet0/0 0 0 0 0 15000 19 21000 22 0
* Serial0/0:0 0 0 0 367 19000 19 14000 17 0
* BRI1/0 0 0 0 0 0 0 0 0 0
  BRI1/0:1 0 0 0 8 0 0 0 0 0
  BRI1/0:2 0 0 0 8 0 0 0 0 0
* BRI1/1 0 0 0 0 0 0 0 0 0
  BRI1/1:1 0 0 0 8 0 0 0 0 0

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