From: Tony Varriale (tvarriale@flamboyaninc.com)
Date: Sun Jul 20 2008 - 02:21:23 ART
That isn't what the original poster asked.
And to drive this train into something, I could tell you about the US TAC
person that couldn't spell ACE blade (so much for knowing the product and
getting CCIE escalation). The UK TAC had the issue solved in 30 minutes.
Each location has good and bad.
> my whole point dil is that don't matter... they don't have vint cerf and
>tony li on the phone, it doesn't matter if you warren buffet or Ben
>Bernanke.
That's why they have a documented TAC escalation plan (and it's the same
since I can remember). You are familiar with that, correct?
Tony
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Joseph Brunner
Sent: Sunday, July 20, 2008 12:14 AM
To: 'Tony Varriale'; 'Cisco certification'
Subject: RE: CCIE TAC call routing
amazing... yes...
my whole point dil is that don't matter... they don't have vint cerf and
tony li on the phone, it doesn't matter if you warren buffet or Ben
Bernanke.
They just sent you to the next available tac engineer, even if he was in
Point Break and the Matrix and say "whoa" a lot... want the case#'s
-Joe
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of Tony
Varriale
Sent: Sunday, July 20, 2008 1:02 AM
To: 'Cisco certification'
Subject: RE: CCIE TAC call routing
8 paragraphs and the question still didn't get answered. Amazing.
To answer the question, it is based on your Cisco.com ID (assuming your
number is attached). It doesn't matter which company.
Tony
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Joseph Brunner
Sent: Saturday, July 19, 2008 11:52 PM
To: 'darth router'; 'Cisco certification'
Subject: RE: CCIE TAC call routing
Don't worry!
You're certain to get lousy third world "follow the sun" support even if
you're Warren Buffet calling about a downed 6509 at Berkshire Hathaway!
My advise, call 7am EST (to get the wonderful RTP) or until 5pm EST (to get
the fabulous SJ). then it doesn't matter if you tell them your rank or not.
The USA tac is pretty darn good.
Australia, HKG, INDIA, Brussels... you have burned me enough times, now I
throw some venom/gasoline on you...
I had a network down emergency, Australia/Hong Kong put a Keanu Reeves guy
on the phone that sounded like he just found his "baby blue console cable"
in the box yesterday. It pissed off the VP where I was working so bad, he
had to curse the guy out... 3 hours went by and he hadn't even looked at the
configs we sent him at 8pm yet.
Just don't "follow the sun" you'll be sorry you didn't go into Oracle/Sap!
Just call at the times I said... I have clients that MAKE ME CALL TAC...
-Joe
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
darth router
Sent: Sunday, July 20, 2008 12:20 AM
To: Cisco certification
Subject: CCIE TAC call routing
Curiosity. I haven't called TAC since I passed my IE. To get the
preferential call routing treatment, are there any specific requirements.
Does my CCIE number have to be associated with the company company/gear I'm
calling on, or do I get special treatment regardless of where/who I'm
working for? So if I'm a consultant working for multiple customers are their
any issues?
DR
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