From: Avner Izhar (aizhar@ccbootcamp.com)
Date: Fri May 09 2008 - 23:16:35 ART
Hi,
Take a look at your cti ports CSS, they might have problem dialing the agent number.
HTH,
-------------------------------------------
thanks,
Avner Izhar
CCIE#15999 (Voice), CCVP, CCSI# 31623
Technical Training Manager
CCBOOTCAMP - A Cisco Sponsored Organization (SO)
Email: aizhar@ccbootcamp.com
Toll Free: 877-654-2243
Direct: +1-702-968-5100 = Outside the USA
FAX: +1-702-446-8012
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of Vikram Dahiya
Sent: Wednesday, May 07, 2008 8:05 PM
To: Cisco certification
Subject: IPCC ICD scritp.. calls not coming on the agentphone
Hello Friends,
I am struck in a problem with IPCC , hopes you guys can help me out.
Appreciate your efforts and time to help me out.
I am testing a ICD script, where call needs to be recieved by a particular agent if its Trigger is called by a certcain extension.
When I make call to the trigger, i can see on IPCC server using Real Time monitoring that the Agent by which call needs to recieved goes in Talking mode from Ready mode, Also on the Phone where agent is logged in and in Ready state it shows the call is in queue, also "Reserved" comes listed on the phone screen, but didnt recieve any call on the phone.
Below pasted is the screen as it shows on phone. I am using IP Blue phone for this setup. Please suggest what shud i be looking at to understand the exact cause of this failure..
##############################################################
CSQ Stats - ID:agent1 Longest queue time: 00:00:02 Calls
queued: 1 Reserved
###############################################################################################################
Thanks to u for u'r efforts to make me understand it better.
Regards,
Vikram Singh Dahiya
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