From: Vikram Dahiya (vikramdahiya@gmail.com)
Date: Thu May 08 2008 - 00:04:53 ART
Hello Friends,
I am struck in a problem with IPCC , hopes you guys can help me out.
Appreciate your efforts and time to help me out.
I am testing a ICD script, where call needs to be recieved by a particular
agent if its Trigger is called by a certcain extension.
When I make call to the trigger, i can see on IPCC server using Real Time
monitoring that the Agent by which call needs to recieved goes in Talking
mode from Ready mode, Also on the Phone where agent is logged in and in
Ready state it shows the call is in queue, also "Reserved" comes listed on
the phone screen, but didnt recieve any call on the phone.
Below pasted is the screen as it shows on phone. I am using IP Blue phone
for this setup. Please suggest what shud i be looking at to understand the
exact cause of this failure..
##############################################################
CSQ Stats - ID:agent1 Longest queue time: 00:00:02 Calls
queued: 1 Reserved
###############################################################################################################
Thanks to u for u'r efforts to make me understand it better.
Regards,
Vikram Singh Dahiya
This archive was generated by hypermail 2.1.4 : Mon Jun 02 2008 - 06:59:16 ART