From: Scott Morris (smorris@ipexpert.com)
Date: Wed Nov 07 2007 - 11:29:08 ART
"Technical Service Requests (Case Routing)
Service requests made to Cisco Technical Support (TS) by CCIEs in good
standing, on behalf of an organization with a valid support contract, will
be routed directly to the more experienced core TS support engineers.
Routing is done automatically based on Cisco User ID; no special phone
number or URL is required. For more information, contact Cisco Technical
Support."
http://www.cisco.com/web/learning/le3/ccie/certified_ccies/index.html
HTH,
Scott Morris, CCIE4 (R&S/ISP-Dial/Security/Service Provider) #4713, JNCIE-M
#153, JNCIS-ER, CISSP, et al.
CCSI/JNCI-M/JNCI-ER
VP - Technical Training - IPexpert, Inc.
IPexpert Sr. Technical Instructor
A Cisco Learning Partner - We Accept Learning Credits!
Telephone: +1.810.326.1444
Fax: +1.810.454.0130
http://www.ipexpert.com
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Panda computer
Sent: Wednesday, November 07, 2007 7:39 AM
To: ccielab@groupstudy.com
Subject: CCIE create TAC support will bypass the first level support, is
that true?
Hi Group,
I heard that if a CCIE open a TAC case, it will be automatically escalate
and bypass the first level support.
Can someone point me to the doc where stats this? I am just curious if this
is really the case. Thank you!
Panda
This archive was generated by hypermail 2.1.4 : Sat Dec 01 2007 - 06:37:28 ART