CCIE create TAC support will bypass the first level support, is

From: Panda computer (pandacomputer@gmail.com)
Date: Wed Nov 07 2007 - 09:38:53 ART

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Hi Group,

I heard that if a CCIE open a TAC case, it will be automatically escalate
and bypass the first level support.
Can someone point me to the doc where stats this? I am just curious if this
is really the case. Thank you!

Panda

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