From: Brian Dennis (bdennis@internetworkexpert.com)
Date: Sun Sep 30 2007 - 16:42:21 ART
Ben,
The problem was that you had a rack rental session for the same time
slot as your mock lab. When you rescheduled the rack rental session
the system appeared to have also removed your mock lab.
You're all setup to go now.
Good Luck!
Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
bdennis@internetworkexpert.com
Internetwork Expert, Inc.
http://www.InternetworkExpert.com
Toll Free: 877-224-8987
Direct: 775-745-6404 (Outside the US and Canada)
On Sep 30, 2007, at 12:13 PM, Ben wrote:
> Brian
>
> You do not have any active rack sessions at this time. Your next rack
> session is at Oct 1, 2007 09:00 AM PDT, or Oct 1, 2007 04:00 PM
> GMT. Please
> try again then.
>
> This is the message I have been getting when I click on that link
> in the
> email from support.
>
> Ben
>
>
> On 9/30/07, Brian Dennis <bdennis@internetworkexpert.com> wrote:
>>
>> Ben,
>> You just need to use the Active Rack Support System as the normal
>> support
>> queue isn't monitored and phone isn't answered on the weekends. The
>> information regarding the Active Rack System is in every auto-
>> reply email
>> send to support@internetworkexpert.com. In fact it was even in
>> the email
>> you forwarded to me directly ;-)
>>
>> HTH,
>>
>> Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
>> *bdennis@internetworkexpert.com*** <bdennis@internetworkexpert.com>
>>
>> Internetwork Expert, Inc.
>> *http://www.InternetworkExpert.com*** <http://
>> www.InternetworkExpert.com/>
>> Toll Free: 877-224-8987
>> Direct: 775-745-6404 (Outside the US and Canada)
>>
>> On Sep 30, 2007, at 10:06 AM, Ben wrote:
>>
>> Hi
>>
>> I'm sorry for posting this here but I've run out of options. I was
>> due to
>> start an IE mock lab 1hr ago. I still haven't got the mock lab
>> material
>> and
>> access. I have tried emailing sales and support at IE. I even made an
>> international call, but only got an answering machine. Does anyone
>> have
>> any
>> suggestion how I can get them to respond before my allocated time
>> ends? My
>> R&S lab date is next week so I need all the help I can get.
>>
>> Thanks
>>
>> Ben
>>
>> _____________________________________________________________________
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>
> ______________________________________________________________________
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