From: Joseph Brunner (joe@affirmedsystems.com)
Date: Fri Sep 28 2007 - 14:40:00 ART
They next time our local cisco sales offices calls, I'll be happy to inform
them due to their customer service with the CCIE program we went with force
10 switches in our new datacenters and Nortel/Microsoft for our new
building's voip rollout...
They should remember how many big network vp's are CCIE's...
-Joe
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of bi.s
Sent: Friday, September 28, 2007 11:51 AM
To: ccielab@groupstudy.com
Cc: Scott Morris; Brian Dennis
Subject: Re: Contact #$&*ing CCIE program?
... and this is when the real fun starts ;)
In the end they put me through to someone at product support.
They never heard of CCIE there it seems.
good luck
hth
-b
On 28 Sep 2007, at 17:27, Brian Dennis wrote:
> You have to call them. See below:
>
> How do I contact support?
>
> Details
> What happened to the Contact Us tab used to open an online support
> case?
>
> Answer
> On August 1, Certifications Online Support will be temporarily
> suspending the Contact Us tab to host a support pilot with Ciscos
> frontline customer service team.
>
> The Certification Online Support tool provides a suite of support
> services to meet your certification program needs including Instant
> Answers, Program Updates and the ability to manage your support cases
> online.
>
> For instructions on how to use the Certification Online Support tool,
> click on the "Help Using this Site" tab on the top right of your
> screen to help you navigate the site and search for commonly asked
> questions about the Cisco Career Certification program.
>
> If the located Answer does not address your question, you can contact
> a Customer Support Agent, Monday through Friday from 5:00am to 5:00pm
> Pacific Time at 1-800-829-6387 (US/Canada) or 1+ 408-902-5200
> (International). Additional global support numbers are listed here.
>
> http://ciscocert.custhelp.com/cgi-bin/ciscocert.cfg/php/enduser/
> std_adp.php?
> p_faqid=3915&p_created=1185893363&p_sid=75DStRMi&p_accessibility=0&p_l
> va
> =&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0zNjYmcF9
> wc
> m9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmN
> oX
> 2ZubCZwX3BhZ2U9MQ**&p_li=&p_topview=1
>
> HTH,
>
> Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
> bdennis@internetworkexpert.com
>
> Internetwork Expert, Inc.
> http://www.InternetworkExpert.com
> Toll Free: 877-224-8987
> Direct: 775-745-6404 (Outside the US and Canada)
>
>
> On Sep 28, 2007, at 8:10 AM, Scott Morris wrote:
>
>> Anyone got a better path to contact the CCIE folks now that they've
>> redone
>> everything in order to make thing "efficient" (no cases, no problems,
>> right?)
>>
>> I keep getting "Fatal error: Unable to open
>> /cgi-bin/ciscocert.cfg/scripts/enduser/msg.php in Unknown on line
>> 0" when I
>> try to get on to file a case...
>>
>>
>> Scott Morris, CCIE4 (R&S/ISP-Dial/Security/Service Provider) #4713,
>> JNCIE-M
>> #153, MCSE, CCDP, CCNA-WAN Switching, CCSP, Cable Communications
>> Specialist,
>> IP Telephony Support Specialist, IP Telephony Design Specialist,
>> CISSP
>> CCSI #21903, JNCI-M, JNCI-ER
>> swm@emanon.com
>>
>> _____________________________________________________________________
>> _
>> _
>> Subscription information may be found at:
>> http://www.groupstudy.com/list/CCIELab.html
>
> ______________________________________________________________________
> _
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
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