From: Burkett, Michael (Michael.Burkett@c-a-m.com)
Date: Tue Sep 11 2007 - 11:04:40 ART
That was changed back in November of 2006, its on the CCIE announcements
01 Nov 2006
New Support Tool for CCIE
Effective November 1, 2006, Cisco will migrate CCIE support to the Cisco
Certifications Online Support tool and retire the current CCIE
email-based system.
The Certifications Online Support tool features an easily-accessible and
comprehensive database of commonly-asked questions on CCIE, other Cisco
Career Certifications and training. Users can search the database by
certification or key word, and also set up automatic email notification
when new information is posted on a particular subject. If users cannot
find an answer in the database, they submit their requests directly to
Cisco's support team using the Contact Me button. The first time users
submiting a request will be asked to create a personal login profile,
allowing them to track the status of their requests. The policy of
responding to all CCIE support requests within two business days will
not change.
The online tool is currently used by other support teams at Cisco and
has proven very effective at helping customers find answers quickly and
track resolution of complex issues. To start, the tool has been
preloaded with frequently-asked questions from the CCIE website, which
are prefaced with the word 'CCIE' in the Summary. Use the drop-down
product search function to see a list of all questions related to CCIE.
The tool will become richer over time as additional questions are
submitted. Candidates and certificants should be aware that the policies
and processes for other Cisco certifications may be different from those
for CCIE.
CCIE candidates or certificants can access the new support tool from the
CCIE website or directly at www.cisco.com/go/certsupport. For the first
couple weeks of November emails sent to ccie@cisco.com will
automatically be sent to the new tool. After that, users will receive an
automatic message reminding them they need to use the tool.
Find out more about the Certification Online Support tool at the
following links, or submit a question online using the Contact Us
button.
Certification Online Support Overview
Creating a Support Account Profile
Checking the Status of or Updating my Case
Subscribing to Instant Answer Notifications
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Scott Morris
Sent: Tuesday, September 11, 2007 8:44 AM
To: 'Richard Dumoulin'; 'Kim Judy'; ccielab@groupstudy.com
Subject: RE: ccie@cisco.com no longer exist !!!
That used to be a way to send e-mails to the CCIE group about scheduling
questions, perceived problems and other random things. The people who
used
to be in charge of that have been rearranged as has the support services
for
CCIEs/CCIE Candidates.
It appears to be a work in progress still.
Scott
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Richard Dumoulin
Sent: Tuesday, September 11, 2007 6:27 AM
To: Kim Judy; ccielab@groupstudy.com
Subject: RE : ccie@cisco.com no longer exist !!!
What was this email address for?
Thanks
-- Richard
#13891
-----Message d'origine-----
De : nobody@groupstudy.com [mailto:nobody@groupstudy.com] Envoyi :
Tuesday,
September 11, 2007 10:07 AM @ : ccielab@groupstudy.com Objet :
ccie@cisco.com no longer exist !!!
Group,
I would like to know the replacement e-mail ID for ccie@cisco.com, I
sent
several e-mails but didn't receive any response.
Does anyone know the replacement e-mail ID for this ?
Regards,
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