From: Brian Dennis (bdennis@internetworkexpert.com)
Date: Tue Sep 11 2007 - 14:35:32 ART
01 Nov 2006
New Support Tool for CCIE
Effective November 1, 2006, Cisco will migrate CCIE support to the Cisco
Certifications Online Support tool and retire the current CCIE email-based
system.
The Certifications Online Support tool features an easily-accessible and
comprehensive database of commonly-asked questions on CCIE, other Cisco
Career Certifications and training. Users can search the database by
certification or key word, and also set up automatic email notification
when new information is posted on a particular subject. If users cannot
find an answer in the database, they submit their requests directly to
Cisco's support team using the Contact Me button. The first time users
submiting a request will be asked to create a personal login profile,
allowing them to track the status of their requests. The policy of
responding to all CCIE support requests within two business days will not
change.
The online tool is currently used by other support teams at Cisco and has
proven very effective at helping customers find answers quickly and track
resolution of complex issues. To start, the tool has been preloaded with
frequently-asked questions from the CCIE website, which are prefaced with
the word 'CCIE' in the Summary. Use the drop-down product search function
to see a list of all questions related to CCIE. The tool will become
richer over time as additional questions are submitted. Candidates and
certificants should be aware that the policies and processes for other
Cisco certifications may be different from those for CCIE.
CCIE candidates or certificants can access the new support tool from the
CCIE website or directly at www.cisco.com/go/certsupport. For the first
couple weeks of November emails sent to ccie@cisco.com will automatically
be sent to the new tool. After that, users will receive an automatic
message reminding them they need to use the tool.
Find out more about the Certification Online Support tool at the following
links, or submit a question online using the Contact Us button.
http://www.cisco.com/web/learning/le3/ccie/announcements/#newsupporttool
HTH,
Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
bdennis@internetworkexpert.com
Internetwork Expert, Inc.
http://www.InternetworkExpert.com
Toll Free: 877-224-8987
Direct: 775-745-6404 (Outside the US and Canada)
>----- Original Message -----
Subject: ccie@cisco.com no longer exist !!!
Date: Tue, September 11, 2007 1:06
From: "Kim Judy" <kim23uk@gmail.com>
> Group,
> I would like to know the replacement e-mail ID for ccie@cisco.com, I sent
> several e-mails but didn't receive any response.
> Does anyone know the replacement e-mail ID for this ?
>
> Regards,
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
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