From: peter morgan (cciemaha@yahoo.com)
Date: Sun Aug 26 2007 - 14:48:12 ART
Hi Josh,
As we all know that there are many good vendors who are providing
RACKS. But most of them prepare racks for IE work books. If they allocate one
(1) rack for NON-IE work books then they allocate three (3) or more racks for
IE work books. That indicates most of the people use IE workbooks than other
vendor workbooks. My style is always going to original vendor. It may be your
choice or style to use other rack vendors for IE work book practice. Few of us
don"t like to recommend best products or mention about shit products. But it
will help others to find the path.
As I wrote in my first email I have
discussed/complained about an issue of IE racks. Later I have explained you
that, how they handle it. They handle it nicely & finally I am happier than
previous. You can understand this if you compare my first email (Complain) &
my last emails. But I have not complained about their workbooks & other
products. I was doing one of their workbook labs in their rack. You can see my
anger in first email after I have lost my third practice session. It was
because I like to implement that workbook till the end. I got angry because I
liked very much to continuation of IE work book implementation. It was like if
you lost something very precious then you gets upset a lot. So I like IE
workbooks & that was the reason to select them as my CCIE product vendor.
Actually I have one of other work books & also CODs from both IE & another
vendor. I feel the difference. I have already failed because of lack of
knowledge & lack of practice
in my previous attempt. Two IE products heavily build a confidence to go for
another attempt. So that is the current status of my studies. Let"s see how it
is going. At the moment I am thrilled with IE WB & ATCOD.
Have a busy week
end with your studies!
PM
----- Original Message ----
From: josh lauer
<jslauer@hotmail.com>
To: peter morgan <cciemaha@yahoo.com>; Mounir Mohamed
<mounir.mohamed@gmail.com>
Cc: ccielab@groupstudy.com
Sent: Sunday, August 26,
2007 5:20:50 PM
Subject: Re: IE rack support issue
you make a pretty large,
blaring statement about the other vendors....Your
mileage may vary, with any
vendor. I'm glad your excited with IE's services,
they have great products.
However don't bash the other vendors unless you
can provide some specifics.
There are other vendors with guarantee's, in
fact just about any reputable
vendor will provide a guarantee in the event
of equipment failure.
Josh
CCIE
# 16024
----- Original Message -----
From: "peter morgan"
<cciemaha@yahoo.com>
To: "Mounir Mohamed" <mounir.mohamed@gmail.com>
Cc:
<ccielab@groupstudy.com>
Sent: Sunday, August 26, 2007 9:49 AM
Subject: Re: IE
rack support issue
>I confirm it buddy. I was only three weeks fan of IE. I
just have major
> problem in only one bad day. I just forgot it in the next
day. Becuase
> they
> have appologized & in return they have given me great
recovery support.
> Guys I
> highly recommend IE racks because even if you
faced issues then you will
> get
> more addtional session in return. They
have a kind of gurrentee if you get
> problems in your rack sessions. Also I
do not trust othe vendors. They may
> be
> much worse than IE. IE has power &
resources to improve the quality of
> support. They are improving day by day.
Now IE has new power control &
> equipment reload buttons inside the personal
membership area. They will
> provide more when time goes ahead.
>
> Have nice
weekend (I am havint it with my
> new IE racks),
>
> PM
>
>
> ----- Original
Message ----
> From: Mounir Mohamed
> <mounir.mohamed@gmail.com>
> To: peter
morgan <cciemaha@yahoo.com>
> Cc: Scott
> Thornton <scthornton@gmail.com>;
ccielab@groupstudy.com;
> bdennis@internetworkexpert.com
> Sent: Sunday,
August 26, 2007 10:45:02 AM
> Subject: Re: IE rack support issue
>
> I don't
have any personal relations with
> you or with Brain Dennes, But really i
found the sales/support team of IE
> are
> very helpful and professionals
when doing different orders and in
> different
> cases, also the online chat
support there is wonderfull.
>
>
> On 8/24/07, peter
> morgan
<cciemaha@yahoo.com> wrote:
> Sorry Brian & IE!
> I appologize for 1000
>
times!
>
> I was in real upset mode
> after I lost my practice session!
>
>
Yesterday
> support team contacted me &
> re-assigned my active rack.
>
> IE
sales team
> contacted me in the morning &
> promised me to solve the issue
within next two
> hours. Also they offered me
> two(2) gift vouchers. Now I
feel ok.
>
> Still I
> think,IE is the best vendor &
> they have many racks
available in most of the
> time. Wiout their support there
> will be few
number of CCIEs in the world.
>
> I
> will not post anything like this
> in
future.
>
> Sorry Again!
>
> Rdgs,
>
> PM
>
>
> -----
> Original Message ----
> From: Scott
> Thornton <scthornton@gmail.com>
> To: peter
> morgan <
cciemaha@yahoo.com>
> Cc:
> ccielab@groupstudy.com
> Sent: Friday, August
>
24, 2007 4:04:36 PM
> Subject: Re:
> IE rack support issue
>
> This isn't a
vendor
> support forum...please contact your
> vendor for issues and not Group
Study...
> On 8/23/07, peter morgan <
> cciemaha@yahoo.com> wrote:
> Dear
Brian,
>
> Cureently I
> am using IE racks & I have
> already face serveral
>
issues last two weeks. I am
> really upset with your rack
> service at the
>
memoment.
>
> Last weekend I lost one
> of rack sessions becuase of
> a rack
>
authentication issue. But they have
> applogized & given me gift voucher
> for
new
> rack session. Also One & half week
> back they cancelled one my booked
>
sessions
> & given me a giftvoucher for the
> same amount. Recently I have
booked
> many rack
> sessions(20+ rack sessions) for
> my practice. In addion
to that I
> have
> purchased four or five more rack
> sessions later. I have
recived all the
> confirmation emails from IE & Paypal.
> But I have not
recived confirmation
> email from IE for one rack sessions(May be
> an error
of IE's system). But I
> have recived all the confirmation emails from
>
paypal.
>
> Today night I was in
> triple track session. Suddenly rack has
>
rebooted. Afterthat I have logged in
> to my yahoo account & found following
>
email.
>
-----------------------------------------------------------------------------
> -----------------
> Dear Customer, In regards to your recent orders, we have
not
> received a PayPal confirmation of payment yet. If you have not submitted
> payment to sales@internetworkexpert.com on PayPal, please do so now to
>
complete the order. If you have already submitted payment; please send us
> a
> copy of the confirmation email.
> Your rack sessions have all been suspended
> until we receive payment.
>
> If you believe this message was received in
error,
> or you have any other questions, please respond to this email.
>
>
Sincerely,
> Internetwork Expert Sales Team
> sales@internetworkexpert.com
>
-----------------------------------------------------------------------------
> ----------------
>
> Thay have not sent me any prior notice. Above is the
only
> emails received few hours ago. Also they are not mentioning about Order
> IDS
> which are having problems. They just disabled my all the rack sessions
> after
> sending an email.
>
>
> Then I have emailed my paypal recipts to
them & called
> +1.775.826.4344 x1
>
> Reception has no option to assist me.
This is the third
> time I have been facing issues with IE racks for last two
weeks.
> Now I have
> to
> wait till they get back to me tommorow or what ever
the date they prefer
> to
> reply.
>
> Brian, Please provide us better
service beucase we like your guys &
> we
> are with IE becuase of both your
guys doing great job. But please discuss
> these matters with your management
& solve them for us.
>
> Guys I am loosing my
> valuble practice time becuase
of these type of careless work. At least
> they
> have to send the email one
day prior before disabling my all the rack
> times(around 25 rack sessions).
>
> I am really upset at the momemnt becase I
> have to wait till tommorow
moning to get support.
>
> Rdgs,
>
> PM
>
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