From: Jason Plank (Jason_Plank@condenast.com)
Date: Fri Jun 15 2007 - 12:28:57 ART
It is amazing that these vendors simply lack any professionalism.
Note to you all: Get over yourselves.
On 6/15/07 11:05 AM, "anthony.sequeira@thomson.com"
<anthony.sequeira@thomson.com> wrote:
> Since my post I have been personally attacked by Brian Dennis via e-mail
> and now this post from you.
>
> Since you have posted this in the public forum, I will respond publicly.
>
>
> I PURCHASED your R/S workbook at FULL RETAIL price. The support
> complaint I had at the time was the lack of support for the product via
> the InternetworkExpert forums. Instead, the only support I could receive
> at the time was via GroupStudy.
>
> The second customer support issue I experienced was for my FULL RETAIL
> purchase of your rack time. Upon the second failed session, Brian Dennis
> indicated that rack rentals were not a profit center for your company
> and I could take my business elsewhere. That was fine - I switched to
> Rack Time Rentals.
>
> Also, please check your facts below - I had absolutely NOTHING to do
> with the Frame Relay NetMasterClass product. Please understand I will
> always make it clear if I recommend a product that I had a hand in
> creating.
>
> I am truly sorry to have upset you and Brian with my comment. I remain
> VERY grateful for the products I purchased and those I received free of
> charge in exchange for my authoring of your canceled Technology Lab
> product line. I also truly appreciate the personal time you spent with
> me in pursuit of my CCIE. I have always promoted InternetworkExpert as
> an option for CCIE prep, and I always will.
>
> I recall Brian Dennis posting here that support issues have been solved
> with the addition of staff. I also saw this reported in your newsletter.
> Congrats.
>
> Anthony J. Sequeira
> #15626
>
>
>
> -----Original Message-----
> From: Brian McGahan [mailto:bmcgahan@internetworkexpert.com]
> Sent: Thursday, June 14, 2007 9:00 PM
> To: Sequeira, Anthony (NETg); narbikk@gmail.com; Brian Dennis
> Cc: broyster9@gmail.com; ccielab@groupstudy.com
> Subject: RE: training material question
>
>> P.S. I used products from InternetworkExpert and NetMasterClass and
> both
> were excellent. Support was lacking at InternetworkExpert, but I believe
> they have that solved now.
>
> Hi Anthony,
>
> I'm *very* surprised to see this comment from you considering
> the numerous hours that I personally spent talking to you on the phone
> giving you technical support, advice, and guidance during your CCIE
> preparation. In addition to this, the thousands of dollars worth of
> products and services you received from Internetwork Expert were
> provided to you directly from me *free of charge* as a professional
> courtesy under the guise that you would be doing product development for
> Internetwork Expert in the future.
>
> Also personally I think it's unethical that you pump up the
> netmasterclass products such as their frame relay videos while
> conveniently leaving out the fact that you yourself are the author and
> instructor for the product. At least when Brian Dennis and I talk about
> our products, or Narbik or Scott talk about theirs, it's clear based on
> our signatures that we actually work for the companies that we're
> talking about.
>
> When a user that is new to the group gets an email reply like
> yours from the domain thomson.com with no signature other than your CCIE
> number saying that you used product XYZ and passed the lab, they're most
> likely going to think that you are an impartial end-user of the
> products, which in this case you are clearly not.
>
>
> Respectfully,
>
> Brian McGahan, CCIE #8593 (R&S/SP/Security)
> bmcgahan@internetworkexpert.com
>
> Internetwork Expert, Inc.
> http://www.InternetworkExpert.com
> Toll Free: 877-224-8987 x 705
> Outside US: 775-826-4344 x 705
> 24/7 Support: http://forum.internetworkexpert.com
> Live Chat: http://www.internetworkexpert.com/chat/
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> anthony.sequeira@thomson.com
> Sent: Thursday, June 14, 2007 4:42 PM
> To: narbikk@gmail.com; Brian Dennis
> Cc: broyster9@gmail.com; ccielab@groupstudy.com
> Subject: RE: training material question
>
> Counting the peeps on the site is the last thing I would do when
> choosing a vendor. In fact, I would never bother to do it.
>
> After passing using the materials of several vendors, I would recommend
> the following:
>
> 1. Ask for a sample or tour of the product you are considering. Evaluate
> the materials carefully.
>
> 2. Explore the Support options that are available with the vendor. Do
> they have chat, forums, 800 numbers, etc. Are these actually monitored
> by qualified employees of that company?
>
> Something else to consider is using multiple vendors. While vendors
> certainly do not want to hear that recommendation, most here, including
> myself, believe that some vendors excel at certain products compared to
> others.
>
> Anthony J. Sequeira
> #15626
>
> P.S. I used products from InternetworkExpert and NetMasterClass and both
> were excellent. Support was lacking at InternetworkExpert, but I believe
> they have that solved now.
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Narbik Kocharians
> Sent: Thursday, June 14, 2007 4:00 PM
> To: Brian Dennis
> Cc: Brent Royster; ccielab@groupstudy.com
> Subject: Re: training material question
>
> Brian,
>
>
>
> You have a point, but what you fail to mention is the following:
>
>
>
> Your statement does NOT reflect the truth; it fails to mention the
> actual
> number of passing students relative to the number of attendees, which I
> would surmise to be a low percentage.
>
> If Vendor-1 has 10 students and 3 pass, Vendor-1 has a passing
> percentage of
> 30 percent. But if Vendor-2 has 100 students and only 16 pass,
> Vendor-2's
> ratio is 16 percent, that does not mean that Vendor-2 has a better
> product,
> from Vendor-2's perspective, it has 16 passing students versus 3, but
> the
> truth of the matter is that Vendor-1 has a better percentage and
> product.
>
>
> On 6/14/07, Brian Dennis <bdennis@internetworkexpert.com> wrote:
>>
>> You can get a good idea as to the number of people that are passing
>> using a particular vendor's products and classes by looking over their
>> CCIE lists and customer feedback. As a side note any vendor that
> tells
>> you it doesn't matter how many people are using their products and
>> classes to pass the CCIE lab won't have a long list of CCIEs on their
>> website ;-)
>>
>> --
>>
>> Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
>> bdennis@internetworkexpert.com
>>
>> Internetwork Expert, Inc.
>> http://www.InternetworkExpert.com
>> Toll Free: 877-224-8987
>> Direct: 775-745-6404 (Outside the US and Canada)
>>
>> -----Original Message-----
>> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf
> Of
>> Brent Royster
>> Sent: Thursday, June 14, 2007 7:06 AM
>> To: ccielab@groupstudy.com
>> Subject: training material question
>>
>> I am interested in buying one of the class on demand options from
>> multiple
>> vendors. Its mentioned on the websites that these are like full
>> bootcamps.
>> has anyone who passed the lab used this material? If so how well
> would
>> you
>> rate it?
>>
>>
> _______________________________________________________________________
>> Subscription information may be found at:
>> http://www.groupstudy.com/list/CCIELab.html
>>
>>
> _______________________________________________________________________
>> Subscription information may be found at:
>> http://www.groupstudy.com/list/CCIELab.html
>>
>
>
-- Jason Plank, CCIE# 16560 Senior Network Engineer Conde Nast Publications 1201 North Market St. Wilmington, DE 19808 Email: Jason_Plank@CondeNast.com Office: 302-830-4910 Cell: 302-290-0387
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