From: mohammed shoeb ahmed (mdshoeb@gmail.com)
Date: Sun Apr 09 2006 - 12:08:10 GMT-3
On 4/9/06, Ryan Moffett <ryanmoffett1@gmail.com> wrote:
>
> My lab date is April 19th. Over 45 days ago, I registered a block of 10
> days in a row, starting yesterday, of remote lab access with a reputable
> online rack vendor that I will not name here. Yesterday, I ran into all
> kinds of issues. Notably, one of the features they advertise is the
> ability
> to push the base configs (IP addressing, loopbacks, VTY and Console
> settings) down to the routers to save on time. That feature doesn't work.
> So, I wasted a bunch of time playing around and trying to make it work,
> thinking I was doing something wrong, I gave up and eventually pasted all
> the configs in myself. In the meantime, I tried and tried to get
> support,
> but the only means of getting support was via email and they were
> unresponsive during my entire block of time I reserved. When I did get
> to
> exchange emails, the person told me that if that feature doesn't work,
> then
> I should just not waste time with it, I should simply just paste the
> configs
> in. Okay, I get that.
>
> Now, today, I was supposed to have a block of time reserved for me, but it
> has since disappeared. I have the receipt for it, but my block of time
> for
> today is gone from their scheduling board and I have sent a few emails to
> them with no response. I'm into my second wasted day of study time,
> critical study time because it was the 2nd weekend before my lab and I'm
> not
> getting a response.
>
> Officially, this vendor only gives an email address as the means of
> support. However, out of frustration, I've looked them up on a Whois
> search
> and I now have their phone number. It's out of protocol to call, but I
> believe they are out of protocol in terms of how they are handling me as a
> customer. What would you do if you were me? Ultimately, I don't want
> to
> cancel because, at this point in the game, none of the other rack vendors
> have any openings for me because it is so close to my lab date. On the
> other hand, I'm very frustrated that this vendor isn't being responsive,
> isn't providing much in terms of help, is falsely advertising that
> features
> are there when they aren't...
>
> Ryan
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
-- Thank you,Mohammed Shoeb Ahmed
Sr. Systems Engineer
Pho: 00966-01-2150166
Mail: mshoeb@scs.com.sa
Mob:00966-05-09144227
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