From: Howard C. Berkowitz (hcb@gettcomm.com)
Date: Mon Jun 23 2003 - 16:28:01 GMT-3
At 1:53 PM -0500 6/23/03, MADMAN wrote:
> Yes Chuck I think your description is more realistic. I haven't
>called TAC as a non-CCIE in a long time but I think with the CCIE
>they assume you have a clue and don't ask the real basic questions.
>Then again your hopefully not opening simple cases! Though I guess
>sometimes, thanks to less-than-desireable documentation I had to
>open a case to find out what the differance is between the 6500
>ROMMON1 and ROMMON2 and it took the TAC engineer 3 days to find the
>answer so I didn't feel sooo bad;)
>
> Dave
>
Presumably it helped when the engineer stopped looking in CCO and
referred properly to Gibbons' _Decline and Fall of the Rommon Empire._
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