From: MADMAN (dave@interprise.com)
Date: Mon Jun 23 2003 - 15:53:16 GMT-3
Yes Chuck I think your description is more realistic. I haven't
called TAC as a non-CCIE in a long time but I think with the CCIE they
assume you have a clue and don't ask the real basic questions. Then
again your hopefully not opening simple cases! Though I guess
sometimes, thanks to less-than-desireable documentation I had to open a
case to find out what the differance is between the 6500 ROMMON1 and
ROMMON2 and it took the TAC engineer 3 days to find the answer so I
didn't feel sooo bad;)
Dave
Charles Church wrote:
>>From what I've seen, the person you initially talk to who opens the case
> will assign you to a subject expert, whether it's VPN, OSPF, WAN technology,
> etc. You skip the first level of people, whom I believe look and sound like
> the Dell TV guy. "Dude, you're getting an RMA"! Non-CCIEs get stuck with
> the 'Is your router turned on?' kind of questions initially. Think of it as
> just a little more incentive to pass the lab. But complain all you want.
> Ever call 3Com for support? Ugggh...
>
> Chuck Church
> CCIE #8776, MCNE, MCSE
> Wam!Net Government Services
> 13665 Dulles Technology Dr. Ste 250
> Herndon, VA 20171
> Office: 703-480-2569
> Cell: 703-819-3495
> cchurch@wamnet.com
> PGP key: http://pgp.mit.edu:11371/pks/lookup?search=chuck+church&op=index
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com]On Behalf Of
> Barry Bocaner
> Sent: Monday, June 23, 2003 1:24 PM
> To: ccielab@groupstudy.com
> Subject: RE: Cisco TAC satisfaction rating going down....
>
>
> On Mon, 23 Jun 2003, Scott Morris wrote:
>
>>Actually, my understanding is that a CCIE opening a case is SUPPOSED to
>>automatically escalate one step, although reality has told me different
>>lately.
>
>
> My understanding is that as a CCIE you are entitled to a TAC engineer who
> is also a CCIE if you request it, but you are not automatically given one
> if you don't.
>
> Barry - No. 6852
>
> --=-=-=-=-=-=-=-=-=-=-=-
> Barry J. Bocaner
> barry@bocaner.net
> http://web.bocaner.net
> -=-=-=-=-=-=-=-=-=-=-=-=
>
>
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-- David Madland CCIE# 2016 Sr. Network Engineer Qwest Communications 612-664-3367"Government can do something for the people only in proportion as it can do something to the people." -- Thomas Jefferson
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