CCO enhancement

From: MADMAN (dave@interprise.com)
Date: Thu Apr 17 2003 - 10:41:26 GMT-3

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Got this today and it makes CCO a little more user friendly and it
seems to work:)

Dave

Hello,

The "Search" field in the upper-right corner of all Cisco.com Web
pages now provides direct access to four technical support tools on
the Cisco Technical Assistance Center (TAC) Web Site: the Cisco
Error Message Decoder, the Cisco SNMP Object Navigator, the Cisco
Bug Toolkit, and the Cisco TAC Case Query tool.

Use the "Search" field on any Cisco.com page by entering:

* A console error message -- your results will include a link to the
Error Message Decoder's analysis of the message. You need to be
logged in to Cisco.com to see these search results.

* A Simple Network Management Protocol (SNMP) ID, SNMP name, or
   Management Information Base (MIB) name -- your results will
   include a link to the SNMP Object Navigator so you can determine
   in which MIB file an object resides, and get information about
   specific objects within the MIB file. You need to be logged in to
   Cisco.com to see these search results.

* A bug ID -- your results will include a link to that bug in the Bug
   Toolkit. You'll find this link above the regular search results, in
   a section called "Best Bets." After you click this link, you'll need
   to log in with your Cisco.com user ID and password to access
   information about the bug.

* A TAC case number -- your results will include a link to that case
   in the TAC Case Query tool. You'll find this link above the regular
   search results, in a section called "Best Bets." After you click
   this link, you'll need to log in with your Cisco.com user ID and
   password to access the case information.

For more information on these search enhancements, please visit:

http://www.cisco.com/tac/newsflash/0403_tac_adv_search_seg2.html

Please feel free to send this message to anyone you know who might
find this information useful. Also, if you have any thoughts or
suggestions about Cisco TAC News messages such as this one, you
can e-mail me at mailto:tacnews-feedback@cisco.com.

- J. Gardner
Cisco TAC News Editor

-- 
David Madland
CCIE# 2016
Sr. Network Engineer
Qwest Communications
612-664-3367
I would rather have a German division in front of me than a French one 
behind me."
--- General George S. Patton

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