From: MADMAN (dave@interprise.com)
Date: Tue Apr 15 2003 - 15:15:53 GMT-3
Nishant Sharma (IT) wrote:
> Scott,
>
> So, while telling me the software/capability matrix won't the TAC engr tell me
> to check the release notes for that specific ver?
Does he/she need to??
Dave
>
> Nishant
>
> -----Original Message-----
> From: Scott King (scking) [mailto:scking@cisco.com]
> Sent: Tuesday, April 15, 2003 9:51 PM
> To: Nishant Sharma (IT); ccielab@groupstudy.com
> Subject: RE: careless attitude of Cisco TAC.
>
>
> Nishant,
>
> Technically the TAC shouldn't be making code recommendations,
> particularly for customers who have Advanced Services contracts. They
> can certainly tell you what version of code a particular bug is fixed
> in, and most people take that as a recommendation but they shouldn't.
> The TAC doesn't have a process for scrubbing code. If they tell you what
> code a bug is fixed in, you should at least check the Release Notes for
> that version to see what you're in for if you upgrade.
>
> If the TAC makes an outright recommendation by saying "You should
> upgrade to this version" then it's their mistake, but most often it's
> simply the customer thinking that a recommendation has been made when
> all the engineer said is "that bug is fixed in xx code".
>
> Hope this helps,
>
> Scott King
> Advanced Services - IES
> Cisco Systems, Inc.
> Englewood, CO
> scking@cisco.com
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Nishant Sharma (IT)
> Sent: Tuesday, April 15, 2003 7:56 AM
> To: ccielab@groupstudy.com
> Subject: careless attitude of Cisco TAC.
>
>
> Hi Group,
>
> Has it happened with any of u that u opened a case with TAC and they
> suggested a buggy IOS? I was having PBR issues with my cat 4006 so a TAC
> suggested me to upgrade from 12.1(8a)EW1 to 12.1(13)EW but 12.1(13)EW
> was suffering from a known issue (bug id - CSCdz89145) which caused my
> switch to reboot multiple times. Ours is a 24X7 heavy production network
> and these sporadic reloads have caused lots of production downtime, now
> TAC suggests upgrading to 12.1(13)EW1, if TAC had analysed their
> response in the first place then all this cud have been avoided.
>
> Isn't it carelessness on TAC's part?
>
> Nishant
>
> -----Original Message-----
> From: Mike Williams [mailto:ccie2be@swbell.net]
> Sent: Tuesday, April 15, 2003 6:19 PM
> To: 'Jim Brown'; jgraun@attbi.com; ccielab@groupstudy.com
> Subject: RE: STOP ASKING LAB QUESTIONS
>
>
> Jim Brown said:
>
> "I always made the comment what kind of engineer would they be if they
> couldn't even figure it out own their own and had to post it to the
> list."
>
> This is nonsense. If what you're saying is true, then virtually this
> entire list is a list of piss-poor engineers (i.e. people who ask
> questions of others because they CAN'T figure it out). I can't tell you
> how many times others people, including myself, have come to this list
> and posted real world problems, not because "I'm not a good engineer",
> but even studying or even passing the lab can't prepare you for
> everything. There are sometimes flaws in the IOS or bugs in the
> hardware that cause issues that make no sense. And having "a virtual
> community of network engineer" (The Groupstudy motto) is a priceless
> asset. That doesn't make me or anyone else less of a good engineer. It
> makes us smart because we have enough sense to bounce problems off of
> others that are also knowledgable.
>
> Mike W.
>
>
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-- David Madland CCIE# 2016 Sr. Network Engineer Qwest Communications 612-664-3367I would rather have a German division in front of me than a French one behind me." --- General George S. Patton
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