From: Don Taylor II (dontaylor2@xxxxxxxx)
Date: Sun Oct 28 2001 - 15:06:59 GMT-3
Yes, the price is the problem. I paid $600 for a uBR924, versus $100 for
an RCA modem. And I don't gain anything by having the modem because it
grabs its config over the wire, which means I'll never see it.
Denise, I feel your pain. I dearly love non-helpful tech support. =)
- Don
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Thomas Larus
Sent: Sunday, October 28, 2001 8:15 AM
To: Ahmed Mamoor Amimi; Denise Donohue; Ccie Lab (E-mail)
Subject: Re: Laugh for today, from Comcast Cable Tech Support
Yes. The Cisco Ubr 924 is a combination modem and router. If I could
afford cable modem service, I would love to use one. It's not that
strange
that a tech support person would not know that it is a combo
router-modem.
There aren't many devices out there like it, and these guys usually have
their hands full just trying to make things work with the equipment the
Cabke company supplies.
I had a Cable modem service (business service) salesman tell me that the
Cisco equipment was not holding up well, or something like that. Does
anyone know of serious problems with the Cisco UBRs?
Thomas Larus
----- Original Message -----
From: "Ahmed Mamoor Amimi" <mamoor@ieee.org>
To: "Denise Donohue" <fradendon@home.com>; "Ccie Lab (E-mail)"
<ccielab@groupstudy.com>
Sent: Sunday, October 28, 2001 10:12 AM
Subject: RE: Laugh for today, from Comcast Cable Tech Support
> wat a technical support....
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com]On Behalf Of
> Denise Donohue
> Sent: Sunday, October 28, 2001 7:58 PM
> To: Ccie Lab (E-mail)
> Subject: Laugh for today, from Comcast Cable Tech Support
>
>
> -----Original Message-----
> From: ECAREONLINE [mailto:ecareonline@comcast.com]
> Sent: Sunday, October 28, 2001 9:10 AM
> To: Denise Donohue
> Subject: Re: Technical Support - Connectivity/Performance
> (KMM1609629V78078L0KM)
>
>
> Dear Denise,
>
> Thank you for your inquiry regarding your modem.
>
> You can not replace a modem with a router; they are different
machines.
>
> If there is anything else we can help you with, please contact us.
Thank
> you for choosing Comcast.
>
> Bryan
> Comcast
> E-mail Response Specialist
>
> Original Message Follows:
> ------------------------
> Name: Denise Donohue
>
> Address: 4629 Old Dragon Path
> City: Ellicott City
> State: MD
> Zip: 21042
>
> Phone-Day: 410-730-7087
> Phone-Eve: 410-730-7087
>
> Email: fradendon@home.com
>
> Re: Technical Support - Connectivity/Performance-
> Comments:
> Can I use a Cisco UBR924 cable router instead of the RCA cable modem
Im
> renting from Comcast?
>
> IPAddress:
> 24.23.55.180
This archive was generated by hypermail 2.1.4 : Thu Jun 20 2002 - 22:33:26 GMT-3