From: Chris E. Ericksen (cee@xxxxxxxxx)
Date: Fri May 11 2001 - 13:19:18 GMT-3
What needs to happen is to have an option to coordinate with the person your
trading with online -- so that you're assured you're date won't get taken
while you're trading.
CE
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com]On Behalf Of
Troy Rader
Sent: Friday, May 11, 2001 9:48 AM
To: Scott Young; Pete Kowalsky; ccielab@groupstudy.com
Cc: ccie_ucsa@cisco.com; sfair@cisco.com; gdean@cisco.com
Subject: Re: NO MORE LAB SWAPS?!?!? TIME FOR A REVOLT!
Someone else has already posted something similar, but with all the traffic,
it is worth posting more than once.
This is from Melody @ RTP, just now:
"You can swap your lab dates using the new system. However, the only way to
do a date swap with the new system is to have one person drop their date
first so the second person can schedule it. Then the first person can take
the opening left where the second person was scheduled. At the time you are
doing this any number of people could be on line at the same time and could
book the date out from under you so you'll need to coordinate this with the
person you're swapping with.
One of the benefits of this new system is that cancellations on the calendar
are visible to everyone and can be booked on a first come, first serve
basis."
----- Original Message -----
From: "Scott Young" <syoung@pei.com>
To: "Pete Kowalsky" <pkowalsky@evolvesoft.com>; <ccielab@groupstudy.com>
Cc: <ccie_ucsa@cisco.com>; <sfair@cisco.com>; <gdean@cisco.com>
Sent: Friday, May 11, 2001 10:19 AM
Subject: RE: NO MORE LAB SWAPS?!?!? TIME FOR A REVOLT!
> I hope this is not true. If so it is total insanity. With the backlog
> being so long between lab attempts, it is very difficult to set a date six
> or seven months in the future and be able to keep that date no matter
what.
> Lab swaps give individuals who are really ready to take the test again the
> opportunity to do so much quicker. In addition, the swapping process
> actually helps Cisco keep a full testing room.
>
> If there is no swapping and a person cancels 30 days before their test,
how
> is Cisco going to fill that slot? I would think that it would be more
> difficult to manually find a replacement rather than process a request
where
> the individuals involved have already done the leg work.
>
> I was fortunate enough last week to get a lab swap for my next attempt
after
> coming very close to passing. If I had not gotten this swap, I would be
> taking the test less than two months after my wife and I have our second
> child. I would much rather spend that time getting to know my new son
> rather than studying for this infuriating test.
>
> I hope Cisco revises this no-swap policy until they have a chance to add
the
> correct functionality to their new application.
>
> SY
>
>
> -----Original Message-----
> From: Henson, Charles [mailto:CHenson@neteffectcorp.com]
> Sent: Friday, May 11, 2001 8:38 AM
> To: Pete Kowalsky; ccielab@groupstudy.com
> Cc: ccie_ucsa@cisco.com; sfair@cisco.com; gdean@cisco.com
> Subject: RE: NO MORE LAB SWAPS?!?!? TIME FOR A REVOLT!
>
>
> Pete,
> I agree wholeheartedly and I'm trying to address this with Melody Green
> also. I can't believe Cisco would do this. I hope everyone listens and
pays
> attention to this.
>
> Charles Henson
>
>
> -----Original Message-----
> From: Pete Kowalsky [mailto:pkowalsky@evolvesoft.com]
> Sent: Friday, May 11, 2001 10:22 AM
> To: ccielab@groupstudy.com
> Cc: ccie_ucsa@cisco.com; sfair@cisco.com; gdean@cisco.com
> Subject: NO MORE LAB SWAPS?!?!? TIME FOR A REVOLT!
>
>
> All,
>
> I just got off the telephone with Shannon Fair at Cisco regarding my
lab
> swap I'm trying to work with a candidate that has a date that will work
> better for me and vice versa. I believe Shannon was as helpful as she
could
> be. Cisco has indicated to me that since their online scheduling system
has
> gone into effect at 12:00AM this morning there will no longer be any real
> possibilty of lab swaps. The scheduling system does NOT allow for it.
The
> person who is the manager of Customer Service for the CCIE is Gail Dean.
> Shannon was understandably not allowed to give me Gail's telephone number
so
> I could plead my case directly. Shannon's email is sfair@cisco.com. I
> would imagine that Gail's email is gdean@cisco.com .
>
> I would encourage that all current CCIE Lab candidates who are pissed
> off and inconvenienced by this change to call and email their respective
lab
> location's administrators and voice their opinions. Swamp them with
email,
> and phone calls, if you have to. Email to ccie_ucsa@cisco.com goes to
CCIE
> program management, so you WILL be heard.
>
> Where is the real value of having the scheduling online if we're not
> allowed to exchange specific dates with other candidates for dates that
work
> better for us both? I refuse to believe that there is no one at Cisco who
> can manually swap dates for a candidate, which is what I was told. I had
a
> date for June 10-11 that will not work for me due to my job
> responsibilities, and now I have to wait until for an opening in December
or
> January for RTP, as opposed to the August date that I would have been able
> to swap for? Come on, Cisco. This is the 21st century, and I know we can
> come up with some solution that will not anger the very people who drive
> more product sales and put forth Cisco's best professional services
"foot".
> Right now, I'd like to put my foot somewhere else; and NO, I don't mean my
> mouth.
>
> Cisco, please take note that you are causing candidates serious
> headaches by not facilitating date swaps any more.
>
> Yours truly,
> Pete Kowalsky
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