From: Hamilton-Wilkes, Simon (Simon.Hamilton-Wilkes@xxxxxxxxxxx)
Date: Fri May 11 2001 - 11:54:12 GMT-3
I quite agree. Cisco can't on the one hand have huge marketing campaigns
based on business enabling with the web, VoIP etc. And on the other replace
a manual system with a web-based one with less functionality.
Surely it would be possible to add the swap functionality to the web
interface ?
All it would take is a extra screen for us to enter our 'partners' testing
ID. Then when both users have entered this the database can check the
entries correspond and do the swap ?
Simon
-----Original Message-----
From: Pete Kowalsky [mailto:pkowalsky@evolvesoft.com]
Sent: 11 May 2001 15:22
To: ccielab@groupstudy.com
Cc: ccie_ucsa@cisco.com; sfair@cisco.com; gdean@cisco.com
Subject: NO MORE LAB SWAPS?!?!? TIME FOR A REVOLT!
All,
I just got off the telephone with Shannon Fair at Cisco regarding my lab
swap I'm trying to work with a candidate that has a date that will work
better for me and vice versa. I believe Shannon was as helpful as she could
be. Cisco has indicated to me that since their online scheduling system has
gone into effect at 12:00AM this morning there will no longer be any real
possibilty of lab swaps. The scheduling system does NOT allow for it. The
person who is the manager of Customer Service for the CCIE is Gail Dean.
Shannon was understandably not allowed to give me Gail's telephone number so
I could plead my case directly. Shannon's email is sfair@cisco.com. I
would imagine that Gail's email is gdean@cisco.com .
I would encourage that all current CCIE Lab candidates who are pissed
off and inconvenienced by this change to call and email their respective lab
location's administrators and voice their opinions. Swamp them with email,
and phone calls, if you have to. Email to ccie_ucsa@cisco.com goes to CCIE
program management, so you WILL be heard.
Where is the real value of having the scheduling online if we're not
allowed to exchange specific dates with other candidates for dates that work
better for us both? I refuse to believe that there is no one at Cisco who
can manually swap dates for a candidate, which is what I was told. I had a
date for June 10-11 that will not work for me due to my job
responsibilities, and now I have to wait until for an opening in December or
January for RTP, as opposed to the August date that I would have been able
to swap for? Come on, Cisco. This is the 21st century, and I know we can
come up with some solution that will not anger the very people who drive
more product sales and put forth Cisco's best professional services "foot".
Right now, I'd like to put my foot somewhere else; and NO, I don't mean my
mouth.
Cisco, please take note that you are causing candidates serious
headaches by not facilitating date swaps any more.
Yours truly,
Pete Kowalsky
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