From: Scott Young (syoung@xxxxxxx)
Date: Fri May 11 2001 - 12:19:45 GMT-3
I hope this is not true. If so it is total insanity. With the backlog
being so long between lab attempts, it is very difficult to set a date six
or seven months in the future and be able to keep that date no matter what.
Lab swaps give individuals who are really ready to take the test again the
opportunity to do so much quicker. In addition, the swapping process
actually helps Cisco keep a full testing room.
If there is no swapping and a person cancels 30 days before their test, how
is Cisco going to fill that slot? I would think that it would be more
difficult to manually find a replacement rather than process a request where
the individuals involved have already done the leg work.
I was fortunate enough last week to get a lab swap for my next attempt after
coming very close to passing. If I had not gotten this swap, I would be
taking the test less than two months after my wife and I have our second
child. I would much rather spend that time getting to know my new son
rather than studying for this infuriating test.
I hope Cisco revises this no-swap policy until they have a chance to add the
correct functionality to their new application.
SY
-----Original Message-----
From: Henson, Charles [mailto:CHenson@neteffectcorp.com]
Sent: Friday, May 11, 2001 8:38 AM
To: Pete Kowalsky; ccielab@groupstudy.com
Cc: ccie_ucsa@cisco.com; sfair@cisco.com; gdean@cisco.com
Subject: RE: NO MORE LAB SWAPS?!?!? TIME FOR A REVOLT!
Pete,
I agree wholeheartedly and I'm trying to address this with Melody Green
also. I can't believe Cisco would do this. I hope everyone listens and pays
attention to this.
Charles Henson
-----Original Message-----
From: Pete Kowalsky [mailto:pkowalsky@evolvesoft.com]
Sent: Friday, May 11, 2001 10:22 AM
To: ccielab@groupstudy.com
Cc: ccie_ucsa@cisco.com; sfair@cisco.com; gdean@cisco.com
Subject: NO MORE LAB SWAPS?!?!? TIME FOR A REVOLT!
All,
I just got off the telephone with Shannon Fair at Cisco regarding my lab
swap I'm trying to work with a candidate that has a date that will work
better for me and vice versa. I believe Shannon was as helpful as she could
be. Cisco has indicated to me that since their online scheduling system has
gone into effect at 12:00AM this morning there will no longer be any real
possibilty of lab swaps. The scheduling system does NOT allow for it. The
person who is the manager of Customer Service for the CCIE is Gail Dean.
Shannon was understandably not allowed to give me Gail's telephone number so
I could plead my case directly. Shannon's email is sfair@cisco.com. I
would imagine that Gail's email is gdean@cisco.com .
I would encourage that all current CCIE Lab candidates who are pissed
off and inconvenienced by this change to call and email their respective lab
location's administrators and voice their opinions. Swamp them with email,
and phone calls, if you have to. Email to ccie_ucsa@cisco.com goes to CCIE
program management, so you WILL be heard.
Where is the real value of having the scheduling online if we're not
allowed to exchange specific dates with other candidates for dates that work
better for us both? I refuse to believe that there is no one at Cisco who
can manually swap dates for a candidate, which is what I was told. I had a
date for June 10-11 that will not work for me due to my job
responsibilities, and now I have to wait until for an opening in December or
January for RTP, as opposed to the August date that I would have been able
to swap for? Come on, Cisco. This is the 21st century, and I know we can
come up with some solution that will not anger the very people who drive
more product sales and put forth Cisco's best professional services "foot".
Right now, I'd like to put my foot somewhere else; and NO, I don't mean my
mouth.
Cisco, please take note that you are causing candidates serious
headaches by not facilitating date swaps any more.
Yours truly,
Pete Kowalsky
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