From: Charles (mfortune@xxxxxxxx)
Date: Wed Jul 19 2000 - 00:45:58 GMT-3
I have noticed that some of the groupstudy members have used TAC to try to
resolve lab related problems. Be aware that if your company is a Silver
Partner trying to establish Gold status or is trying to recert for Gold
Status, 51% of the tickets opened with TAC MUST be escalated by one of your
company's CCIEs. You don't want to be responsible for negative marks on
Partner audit for having opened too many tickets for lab scenarios. This is
tracked by Cisco on a yearly basis. Being put on probation by Cisco for this
does not sit well with management.
Thought you might like to know...
This archive was generated by hypermail 2.1.4 : Thu Jun 13 2002 - 08:23:55 GMT-3