Re: Unable to Register 7945 G IP Phone ( Hard)

From: George Goglidze <goglidze_at_gmail.com>
Date: Thu, 8 Mar 2012 11:32:16 +0100

Hi,

This phone I believe was previously registered on Call Manager higher than
8.0
Which means it has Security By Default enabled.... Therefore it has older
ITL file downloaded.

When the phone has ITL file downloaded it will not accept configuration
that is NOT signed ---> that's why it is only looking for configuration
file that ends with .sgn
*Looking for SEPE840400CC0F4.cnf.xml.sgn
And not only that, even if there was a signed configuration for this phone,
it would not accept that configuration unless it was signed by a TFTP
Server authorized in ITL file. (ITL file contains a list of authorized
servers for CCM/TFTP/CAPF... )

If it's only one Phone, you can go into security options and delete the old
ITL file...
Settings -> Security Configuration -> Trust List ->
Here you will see ITL File md5 hash, which means it's installed.
Unlock the phone -> **#
Select ITL File option ->
click on more -> click on erase.

Wait few seconds and the phone should reload. once it reloads it should
register to CME just fine.

Hope this helps,

On Thu, Mar 8, 2012 at 11:20 AM, Gaurav Thukral <pearlgaurav_at_gmail.com>wrote:

> Hi All
>
> *I am getting below error on CME for 7945 G. But i am able to register 7961
> IP Phone. I am using cme-full-4.3.0.0.*
>
> Kindly Suggest.
>
> Router#
> Mar 1 00:55:33.083: TFTP: Server request for port 49589, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:33.083: TFTP: read request from host 172.32.34.12(49589) via
> FastEthernet0/0
> Mar 1 00:55:33.087: TFTP: *Looking for CTLSEPE840400CC0F4.tlv
> Mar 1 00:55:33.087: TFTP: Sending error 1 No such file*
> Mar 1 00:55:33.159: TFTP: Server request for port 51512, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:33.159: TFTP: read request from host 172.32.34.12(51512) via
> FastEthernet0/0
> Mar 1 00:55:33.159: TFTP: *Looking for ITLSEPE840400CC0F4.tlv
> Mar 1 00:55:33.159: TFTP: Sending error 1 No such file*
> Mar 1 00:55:33.239: TFTP: Server request for port 51005, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:33.239: TFTP: read request from host 172.32.34.12(51005) via
> FastEthernet0/0
> Mar 1 00:55:33.243: TFTP: *Looking for ITLFile.tlv
> Mar 1 00:55:33.243: TFTP: Sending error 1 No such file*
> Mar 1 00:55:33.499: TFTP: Server request for port 52727, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:33.499: TFTP: read request from host 172.32.34.12(52727) via
> FastEthernet0/0
> Mar 1 00:55:33.499: TFTP: *Looking for SEPE840400CC0F4.cnf.xml.sgn
> Mar 1 00:55:33.499: TFTP: Sending error 1 No such file*
> Mar 1 00:55:33.647: TFTP: Server request for port 49477, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:33.647: TFTP: read request from host 172.32.34.12(49477) via
> FastEthernet0/0
> Mar 1 00:55:33.651: TFTP: *Looking for XMLDefault.cnf.xml.sgn
> Mar 1 00:55:33.651: TFTP: Sending error 1 No such file*
> Mar 1 00:55:34.783: TFTP: Server request for port 50460, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:34.787: TFTP: read request from host 172.32.34.12(50460) via
> FastEthernet0/0
> Mar 1 00:55:34.787: TFTP: *Looking for CTLSEPE840400CC0F4.tlv
> Mar 1 00:55:34.787: TFTP: Sending error 1 No such file*
> Mar 1 00:55:35.175: TFTP: Server request for port 50742, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:35.175: TFTP: read request from host 172.32.34.12(50742) via
> FastEthernet0/0
> Mar 1 00:55:35.175: TFTP: *Looking for ITLSEPE840400CC0F4.tlv
> Mar 1 00:55:35.175: TFTP: Sending error 1 No such file*
> Mar 1 00:55:35.279: TFTP: Server request for port 50638, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:35.279: TFTP: read request from host 172.32.34.12(50638) via
> FastEthernet0/0
> Mar 1 00:55:35.279: TFTP: *Looking for ITLFile.tlv
> Mar 1 00:55:35.279: TFTP: Sending error 1 No such file*
> Mar 1 00:55:35.567: TFTP: Server request for port 49173, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:35.567: TFTP: read request from host 172.32.34.12(49173) via
> FastEthernet0/0
> Mar 1 00:55:35.567: TFTP: *Looking for SEPE840400CC0F4.cnf.xml.sgn
> Mar 1 00:55:35.567: TFTP: Sending error 1 No such file*
> Mar 1 00:55:35.731: TFTP: Server request for port 49166, socket_id
> 0x844D73CC for process 125
> Mar 1 00:55:35.731: TFTP: read request from host 172.32.34.12(49166) via
> FastEthernet0/0
> Mar 1 00:55:35.731: TFTP: *Looking for XMLDefault.cnf.xml.sgn
> Mar 1 00:55:35.731: TFTP: Sending error 1 No such file*
>
> sh ep
> Router#sh ephone
>
> ephone-1 Mac:E840.400C.C0F4 TCP socket:[-1] activeLine:0 UNREGISTERED
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:0.0.0.0 0 Unknown 0 keepalive 0 max_line 0
>
>
> ephone-2 Mac:0019.30C8.8388 TCP socket:[1] activeLine:0 REGISTERED in SCCP
> ver 15 and Server in ver 5
> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> IP:172.32.34.13 51523 7961 keepalive 33 max_line 6
> button 1: dn 2 number 1001 CH1 IDLE CH2 IDLE
>
>
> Please find below config of CME
>
>
> sh ver
> Router#sh version
> Cisco IOS Software, C2600 Software (C2600-IPVOICE-M), Version 12.4(12a),
> RELEASE SOFTWARE (fc3)
> Technical Support: http://www.cisco.com/techsupport
> Copyright (c) 1986-2007 by Cisco Systems, Inc.
> Compiled Thu 22-Feb-07 16:39 by prod_rel_team
>
> ROM: System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)
>
> Router uptime is 48 minutes
> System returned to ROM by power-on
> System restarted at 00:00:00 UTC Fri Mar 1 2002
> System image file is *"flash:c2600-ipvoice-mz.124-12a.bin"*
>
> *Cisco 2621XM (MPC860P) processor (revision 4.1) with 253952K/8192K bytes
> of memory.*
> Processor board ID FCZ093971KJ
> M860 processor: part number 5, mask 2
> 2 FastEthernet interfaces
> 32K bytes of NVRAM.
> 32768K bytes of processor board System flash (Read/Write)
>
> Configuration register is 0x2102
>
> Router#sh flash
> Router#sh flash:
>
> System flash directory:
> File Length Name/status
> 1 23191172 c2600-ipvoice-mz.124-12a.bin
> 2 18836 bacdprompts/app-b-acd-2.1.2.2-ReadMe.txt
> 3 24985 bacdprompts/app-b-acd-2.1.2.2.tcl
> 4 35485 bacdprompts/app-b-acd-aa-2.1.2.2.tcl
> 5 75650 bacdprompts/en_bacd_allagentsbusy.au
> 6 83291 bacdprompts/en_bacd_disconnect.au
> 7 63055 bacdprompts/en_bacd_enter_dest.au
> 8 37952 bacdprompts/en_bacd_invalidoption.au
> 9 496521 bacdprompts/en_bacd_music_on_hold.au
> 10 123446 bacdprompts/en_bacd_options_menu.au
> 11 42978 bacdprompts/en_bacd_welcome.au
> 12 34794 bacdprompts/en_bacd_xferto_operator.au
> 13 22224 CME43-full-readme-v.2.0.txt
> 14 131470 Desktops/320x212x12/CampusNight.png
> 15 80565 Desktops/320x212x12/CiscoFountain.png
> 16 628 Desktops/320x212x12/List.xml
> 17 109076 Desktops/320x212x12/MorroRock.png
> 18 108087 Desktops/320x212x12/NantucketFlowers.png
> 19 10820 Desktops/320x212x12/TN-CampusNight.png
> 20 9657 Desktops/320x212x12/TN-CiscoFountain.png
> 21 7953 Desktops/320x212x12/TN-Fountain.png
> 22 7274 Desktops/320x212x12/TN-MorroRock.png
> 23 9933 Desktops/320x212x12/TN-NantucketFlowers.png
> 24 138278 Desktops/320x212x12/Fountain.png
> 25 953 gui/Delete.gif
> 26 3845 gui/admin_user.html
> 27 647358 gui/admin_user.js
> 28 1029 gui/CiscoLogo.gif
> 29 174 gui/Tab.gif
> 30 16344 gui/dom.js
> 31 864 gui/downarrow.gif
> 32 6328 gui/ephone_admin.html
> 33 4558 gui/logohome.gif
> 34 3724 gui/normal_user.html
> 35 76699 gui/normal_user.js
> 36 843 gui/sxiconad.gif
> 37 1347 gui/Plus.gif
> 38 2399 gui/telephony_service.html
> 39 870 gui/uparrow.gif
> 40 9968 gui/xml-test.html
> 41 3412 gui/xml.template
> 42 496521 music-on-hold.au
> * 43 129824 phone/7940-7960/P00308000500.bin
> 44 458 phone/7940-7960/P00308000500.loads
> 45 705536 phone/7940-7960/P00308000500.sb2
> 46 130228 phone/7940-7960/P00308000500.sbn *
> 47 8160 ringtones/Analog1.raw
> 48 8160 ringtones/Analog2.raw
> 49 5280 ringtones/AreYouThere.raw
> 50 5040 ringtones/AreYouThereF.raw
> 51 8160 ringtones/Bass.raw
> 52 12240 ringtones/CallBack.raw
> 53 16040 ringtones/Chime.raw
> 54 8160 ringtones/Classic1.raw
> 55 16080 ringtones/Classic2.raw
> 56 10800 ringtones/ClockShop.raw
> 57 2823 ringtones/DistinctiveRingList.xml
> 58 9600 ringtones/Drums1.raw
> 59 13440 ringtones/Drums2.raw
> 60 15840 ringtones/FilmScore.raw
> 61 16080 ringtones/HarpSynth.raw
> 62 8160 ringtones/Jamaica.raw
> 63 16080 ringtones/KotoEffect.raw
> 64 12720 ringtones/MusicBox.raw
> 65 8160 ringtones/Piano1.raw
> 66 15360 ringtones/Piano2.raw
> 67 9360 ringtones/Pop.raw
> 68 7200 ringtones/Pulse1.raw
> 69 4000 ringtones/Ring1.raw
> 70 4000 ringtones/Ring2.raw
> 71 4000 ringtones/Ring3.raw
> 72 4000 ringtones/Ring4.raw
> 73 4000 ringtones/Ring5.raw
> 74 4000 ringtones/Ring6.raw
> 75 4000 ringtones/Ring7.raw
> 76 495 ringtones/RingList.xml
> 77 10800 ringtones/Sax1.raw
> 78 14160 ringtones/Sax2.raw
> 79 16080 ringtones/Vibe.raw
> [27415012 bytes used, 5615128 available, 33030140 total]
> 32768K bytes of processor board System flash (Read/Write)
>
>
> Building configuration...
>
> Current configuration : 2299 bytes
> !
> ! Last configuration change at 00:13:46 UTC Fri Mar 1 2002
> ! NVRAM config last updated at 00:29:00 UTC Fri Mar 1 2002
> !
> version 12.4
> service timestamps debug datetime msec
> service timestamps log datetime msec
> no service password-encryption
> !
> hostname Router
> !
> boot-start-marker
> boot-end-marker
> !
> !
> no aaa new-model
> no network-clock-participate slot 1
> no network-clock-participate wic 0
> ip cef
> !
> !
> no ip dhcp use vrf connected
> ip dhcp excluded-address 172.32.34.1 172.32.34.10
> !
> ip dhcp pool ITS
> network 172.32.34.0 255.255.255.0
> option 150 ip 172.32.34.10
> default-router 172.32.34.10
> !
> !
> !
> !
> !
> !
> !
> !
> !interface FastEthernet0/0
> ip address 172.32.34.10 255.255.255.0
> duplex auto
> speed auto
> !
> interface FastEthernet0/1
> no ip address
> shutdown
> duplex auto
> speed auto
> !
> !
> ip http server
> !
> !
> *tftp-server flash:phone/7940-7960/P00308000500.bin alias P00308000500.bin
> tftp-server flash:phone/7940-7960/P00308000500.loads alias
> P00308000500.loads
> tftp-server flash:phone/7940-7960/P00308000500.sb2 alias P00308000500.sb2
> tftp-server flash:phone/7940-7960/P00308000500.sbn alias P00308000500.sbn
> !*
> control-plane
> !
> !
> !
> !
> !
> !
> !
> !
> telephony-service
> max-ephones 6
> max-dn 6
> ip source-address 172.32.34.10 port 2000
> auto assign 1 to 6
> create cnf-files version-stamp 7960 Mar 01 2002 00:13:41
> dialplan-pattern 1 22221... extension-length 4
> voicemail 8000
> max-conferences 4 gain -6
> transfer-system full-consult
> !
> !
> ephone-dn 1 dual-line
> number 1000
> call-forward busy 8000
> call-forward noan 8000 timeout 18
> !
> !
> ephone-dn 2 dual-line
> number 1001
> call-forward busy 8000
> call-forward noan 8000 timeout 18
> !
> !
> ephone-dn 3 dual-line
> number 1002
> call-forward busy 8000
> call-forward noan 8000 timeout 18
> !
> !
> ephone-dn 4 dual-line
> number 1003
> call-forward busy 8000
> call-forward noan 8000 timeout 18
> !
> !
> ephone-dn 5 dual-line
> number 1004
> call-forward busy 8000
> call-forward noan 8000 timeout 18
> !
> !
> ephone-dn 6 dual-line
> number 1005
> call-forward busy 8000
> call-forward noan 8000 timeout 18
> !
> !
> ephone 1
> mac-address E840.400C.C0F4
> button 1:1
> !
> !
> !
> ephone 2
> mac-address 0019.30C8.8388
> type 7961
> button 1:2
> !
> !
> !
> ephone 3
> !
> !
> !
> ephone 4
> !
> !
> !
> ephone 5
> !
> !
> !
> ephone 6
> !
> !
> !
> line con 0
> line aux 0
> line vty 0 4
> login
> !
> ntp master 1
> !
> end
>
> Router#
>
> --
> Thanks & Regards,
> Gaurav Thukral
>
>
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Received on Thu Mar 08 2012 - 11:32:16 ART

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