RE: [cisco-voip] UCCX application manager in partal service

Hi Buchanan

When we restart the application manager service, the service resume normal.
However, Cisco cannot find any error in the MIVR log. Do you have experience
on this before ? If yes, what is the possible reason and any recommendation
to avoid this problem.

Thanks

Best Regards

David

  _____

From: Buchanan, James [mailto:jbuchanan_at_presidio.com]
Sent: Saturday, June 04, 2011 7:59 PM
To: davidytk; 'Rasim Duric'; cisco-voip_at_puck.nether.net;
ccielab_at_groupstudy.com
Subject: RE: [cisco-voip] UCCX application manager in partal service

Hello,

If you stop and restart the CRS Engine, does the problem go away? If not,
look in your MIVR log immediately after restarting the CRS Engine. That
should give you the script that is causing the Partial Service (if one
indeed is).

Thanks,

James Buchanan | Technology Manager, UC | South Region | Presidio Networked
Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan_at_presidio.com
<mailto:jbuchanan_at_ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com/>

CCIE #25863, Voice

From: cisco-voip-bounces_at_puck.nether.net
[mailto:cisco-voip-bounces_at_puck.nether.net] On Behalf Of davidytk
Sent: Saturday, June 04, 2011 5:45 AM
To: 'Rasim Duric'; cisco-voip_at_puck.nether.net; ccielab_at_groupstudy.com
Subject: Re: [cisco-voip] UCCX application manager in partal service

Hi Rasim

If the problem like "subflow script" , what should be the message in MIVR
log. Also any recommendation to avoid this problem happen in future.

Thanks

Best Regards

David

  _____

From: Rasim Duric [mailto:rduric_at_uoguelph.ca]
Sent: Friday, June 03, 2011 8:16 PM
To: 'davidytk'; cisco-voip_at_puck.nether.net; ccielab_at_groupstudy.com
Subject: RE: [cisco-voip] UCCX application manager in partal service

Search for the 'partial' in the MIVR logs. I had this problem a couple of
times. The first time a call subflow script was missing and the second time
I had a wrong name of the queue.

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric_at_uoguelph.ca

From: cisco-voip-bounces_at_puck.nether.net
[mailto:cisco-voip-bounces_at_puck.nether.net] On Behalf Of davidytk
Sent: June-03-11 6:46 AM
To: cisco-voip_at_puck.nether.net; ccielab_at_groupstudy.com
Subject: [cisco-voip] UCCX application manager in partal service

Hi All

My customer face a problem on the UCCX. The application manager run in
partial service suddenly. The customer restart it and the problem resumed.

We have logged a case to Cisco to investigate this case, but Cisco said they
can't find any root cause why the service run in partial service.

Does any one know any possible reason why the application manager run in
partial service? The customer did not change/upload any new script.

Thanks

Best Regards

David

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Received on Sat Jun 04 2011 - 20:25:17 ART