Re: OT: Re:CUPS and Exchange Calendar integration

Hi,

I created a Problem Report on my CUPC, and there is a file:
cups_outlook_log.txt
which has following error inside:

[10/03/10 11:25:06][0x0000045c][CUPC] User locale ID is: 2057
[10/03/10 11:25:06][0x0000045c][CUPC] WARNING: User locale does not exist,
using primary locale ID: 1033

So I guess I have locale problem, although I did not think it was the
problem, as I have English - United Kingdom chosen everywhere.

I'll see how I can resolve this,

Cheers,

On Sat, Oct 2, 2010 at 6:23 PM, George Goglidze <goglidze_at_gmail.com> wrote:

> Hi Ryan,
>
> I haven't done Detailed logging yet on CUPC. Will do it tomorrow and come
> back with more information. Although I have restarted the Presence Engine,
> and even restarted the whole system, as it's my lab. And same result.
>
> Will tell you tomorrow if something interesting shows up on detailed
> logging of cupc.
>
> Thanks,
>
>
> On Sat, Oct 2, 2010 at 3:10 PM, Ryan West <rwest_at_zyedge.com> wrote:
>
>> George,
>>
>> Have you enabled detailed logging and checked for error messages from the
>> clients perspective. Also be sure to restart the presence engine and wait a
>> few minutes before testing.
>>
>> -ryan
>>
>> -----Original Message-----
>> From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
>> George Goglidze
>> Sent: Saturday, October 02, 2010 7:00 AM
>> To: Radioactive Frog
>> Cc: --Hammer--; ccielab_at_groupstudy.com
>> Subject: Re: OT: Re:CUPS and Exchange Calendar integration
>>
>> Hi Radioactive,
>>
>> Thanks a lot for taking your time to help, When my calendar status is Busy
>> in Calendar my CUPC displays that I'm "Available", unfortunately. The
>> problem is that it does not display "IN MEETING".
>>
>> I will answer to your suggestions with the same numbers:
>>
>> 1) Sorry I did not mention in my first e-mail, in
>> CUPC->FILE->PREFERENCE->STATUS "show me as in meeting" is already ticked.
>> This is default option, and I haven't changed it.
>>
>> 2) I have considered message priorities, and phone is on-hook so I'm not
>> "on-the-phone", this status is only displayed when you're off-hook, Calendar
>> is busy, so my status should be busy I understand.
>> And I'm not logged-in on the IPPM, it's CUPC, in case if it makes any
>> difference, although should be same.
>>
>> 3) I can access https://<exchange_ip>/exchange
>>
>> 4) I thought that If I can access my calendar meetings, through IPPM
>> Application on the phone, clicking option 1 - Today's Meetings, this means
>> that the Certificate that I have must be correct. Let me know if I'm
>> wrong, although I checked Presence Engine traces just in case, and have
>> not found anywhere error message of wrong certificate/wrong domain or
>> anything that would indicate bad CA certificate.
>>
>> 5) The account I'm using has Receive-as permission assigned. I can access
>> other people's calendar's through OWA web page with CUPS Account.
>>
>> Cheers,
>>
>> On Sat, Oct 2, 2010 at 3:06 AM, Radioactive Frog <pbhatkoti_at_gmail.com
>> >wrote:
>>
>> > Hi George,
>> > This is very good question and I encounter this a few times.
>> > When your calendar status is busy in calendar, this is normal that
>> > CUPC displays your status as "IN A MEETING".
>> >
>> > to see that happening you need to modify a few things in CUPC/exchange
>> > side:
>> >
>> > 1. go to CUPC ->FILE>PREFERENCE>STATUS and tick on "show me as in
>> > meeting ..blah"
>> > 2., remember priorty of showing status will be as below order:
>> > Phone Presence > Calendar Presence > Availability Status.
>> > so make sure they are not overriding each other. a classic example
>> > would
>> > be:
>> > a) u logged into CUPC , with status = Available
>> > b) u logged into the phone, with status = on-the-phone
>> > c) u r calender is busy and calender present = 'in-meeting".
>> > the result would be "ON-PHONE". you see how these clients overrides in
>> > different scenario.
>> > 3. CUPS uses webdev for calender integration. Check your webdev
>> > protocol on exchange server. Your webmail could be working even your
>> > webdev is broken.
>> > a simple test u can do to see if webdev is working -
>> > https://ipaddress/exchange (if this returns 503 or 401 error) that
>> > mean webdev is certainly broken.
>> > 4. Your certificate type must be "CA", have seen outlook having
>> > problem with other type of certificate.
>> > 5. finally
>> > to see everybody's calender, CUPS need account with
>> > "receive-as-permission".
>> >
>> > and then the fun start with troubleshooting :)
>> >
>> > HTH
>> >
>> > frog
>> >
>> >
>> > On Sat, Oct 2, 2010 at 12:07 AM, George Goglidze <goglidze_at_gmail.com
>> >wrote:
>> >
>> >> Sorry about that Hammer,
>> >>
>> >> This is actually me, preparing for my CCIE Voice Lab, I thought Voice
>> >> Lab was part of this group as well.
>> >>
>> >> Regards,
>> >>
>> >> On Fri, Oct 1, 2010 at 2:50 PM, --Hammer-- <bhmccie_at_gmail.com> wrote:
>> >>
>> >> > George,
>> >> > Please flag these as OT in the subject line in the future as it
>> >> > has nothing to do with the intended focus of this study list. Thanks.
>> >> >
>> >> > --Hammer--
>> >> >
>> >> >
>> >> > On 10/1/2010 6:28 AM, George Goglidze wrote:
>> >> >
>> >> >> Hi all,
>> >> >>
>> >> >> I hope everyone is doing well.
>> >> >>
>> >> >> Legend:
>> >> >> CUPS 7.0.0
>> >> >> CUCM7.1.3
>> >> >> Windows 2003 Server, SP2
>> >> >> Exchange 2003 server
>> >> >>
>> >> >>
>> >> >> CUPS and CUCM is already integrated, and all functions are working
>> >> well.
>> >> >> The
>> >> >> problem I have is with Outlook Calendar integration.
>> >> >>
>> >> >> Troubleshooting steps:
>> >> >> 1) Exchange configured for SSL, this is working fine as I can
>> >> >> access https://10.0.0.50/exchange and log-in with my user/password.
>> >> >> 2) User configured and View Only Administrator rights delegated to
>> >> >> ccm user, as well receive-only on all mail storage.
>> >> >>
>> >> >> This was verified by: https://10.0.0.50/exchange/
>> >> <other_user>/calendar/
>> >> >> Logged in as user<ccm>, and could see this other_user's calendar
>> >> meetings.
>> >> >>
>> >> >> 3) Correct CA certificate loaded onto CUPS type
>> Presence-Engine-trust.
>> >> >> 4) Users have Enabled, Show calendar information, on Presence User
>> >> Options
>> >> >> page.
>> >> >> 5) Outlook Gateway created, all information is entered here
>> >> >> correctly,
>> >> as
>> >> >> I've done following test:
>> >> >>
>> >> >> > From the IP Phone, log-in to IP Phone Messenger Service, this is
>> >> >> succesfull.
>> >> >> Then click 1 - Today's Meetings, and it shows all meetings for the
>> >> user.
>> >> >> I guess this tests demostrates that integration should be working
>> fine.
>> >> >>
>> >> >> 6) I have NOT changed default Exchange Notofication Port, it's
>> >> >> still
>> >> 50020
>> >> >>
>> >> >> The problem:
>> >> >> CUPS does not show the status "Busy" when I have a meeting.
>> >> >>
>> >> >> Have I missed out something? Any ideas?
>> >> >>
>> >> >> Thanks,
>> >> >>
>> >> >>
>> >> >> Blogs and organic groups at http://www.ccie.net
>> >> >>
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Received on Sun Oct 03 2010 - 12:41:51 ART