If you have bo idea on the call numbers, and your agent count is known,
a fair ball-park is 1.5 lines per agent, or 3 E1s in your case.
If you are dealing with small calls, and want to be on the safe side,
go for 4. With 2, you have no lines to keep callers on queue...
-Carlos
groupstudytac groupstudytac @ 1/9/2010 10:16 -0300 dixit:
> To the voice experts ,
>
> I need to know how many E1 lines will suffice for call center with 50-60 users
>
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> Blogs and organic groups at http://www.ccie.net
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-- Carlos G Mendioroz <tron_at_huapi.ba.ar> LW7 EQI Argentina Blogs and organic groups at http://www.ccie.netReceived on Wed Sep 01 2010 - 16:08:51 ART
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