Re: Pearson Lab Review

On Mon, Apr 19, 2010 at 19:08, <Charles.Henson_at_regions.com> wrote:
> Marko,
> B B B B I agree with you. This is the future. I also think Ciscos
> compensation was more than fair. Refund AND a voucher. But when you put all
> your heart and resources into something and you plan a window and sign up
> you want it to work. The compensation softens the blow but I'm sure that
> anyone who has gone thru this would probably tell you they'd rather have
> had the lab up and running and reliable than their money back. That's my
> point. I'm not familiar with the internal politics/logistics of delivering
> this solution. I'm sure the Cisco folks aren't happy about it either.

I agree with that. It was a bad experience, but hey... it happens. I
doubt Cisco did anything intenionally or on purpose. I think there
were simply put too many variables to make it right.

We will see improvement next time, I'm sure...

--
Marko Milivojevic - CCIE #18427
Senior Technical Instructor - IPexpert
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