RE: Pearson Lab Review

Brad must be an eternal optimist. I had a question on a CCSP exam a while back
that was absolutely incorrect, I left a "comment" on how the correct answer
was not available and the verification step required in the question was not
there. I opened a "case" via Pearson before I left the testing center and they
sent in a ticket, Pearson told me when I called them they have no control over
the tests at all they just give them and collect the money of course.
 
Cisco came back with inane responses, never addressed the problem of how thier
error cost me the points and money they just continually asked if the problem
was resolved until-apparently by design the customer just gives up on every
getting any service. Cisco refused to ever give any points for their issue
BUT did fix the question since I missed by I believe 4 points on that exam.
But the only thing that is guaranteed is that they could not care less
anymore, once you paid in full they are all done with you. I hope you have
better luck.
 

--- On Thu, 4/8/10, Brad Ellis <brad_at_ccbootcamp.com> wrote:

From: Brad Ellis <brad_at_ccbootcamp.com>
Subject: RE: Pearson Lab Review
To: "Larry H" <larryh12203_at_gmail.com>, "Steve Rossen"
<steve.rossen_at_gmail.com>
Cc: "Cisco certification" <ccielab_at_groupstudy.com>
Date: Thursday, April 8, 2010, 10:56 PM

I'm pretty sure they are going to take the feedback and make some major
improvements. The person running this program is one smart guy, so I
know it will be stellar when all the "little bumps" are worked out.

thanks,
Brad Ellis
CCIE#5796 (R&S / Security)
CCSI# 30482
CEO / President
CCBOOTCAMP - Cisco Learning Solutions Partner (CLSP)
Email: brad_at_ccbootcamp.com
Toll Free: 877-654-2243
International: +1-702-968-5100
Skype: skype:ccbootcamp?call
FAX: +1-702-446-8012
YES! We take Cisco Learning Credits!
Training And Remote Racks: http://www.ccbootcamp.com

-----Original Message-----
From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
Larry H
Sent: Thursday, April 08, 2010 5:21 PM
To: Steve Rossen
Cc: Cisco certification
Subject: Re: Pearson Lab Review

Wow that is a discouraging report. Hopefully it is the exception.

Thanks
Larry Hadrava
CCIE #12203

Sent from my iPad

On Apr 8, 2010, at 6:15 PM, Steve Rossen <steve.rossen_at_gmail.com> wrote:

> Its horrible. I expect everyone at my center to get a free retake, not
> sure about others. One guy left half way through because of so many
> issues. Be glad you did not sign up for it. I am going to hold back
> until I hear back about the case I opened. The test engine was slow
> and kept crashing. I had a 20" monitor but a resolution that looked
> 1024x768 (stretched because it was wide screen) so you could not view
> what you wanted to. Also tools/resources you are used to accessing you
> did not have access to. (That one is HUGE!!!!) I want to say more but
> not sure whats covered but the NDA. I already have opened a case, will
> update you after I hear more.
>
>
> The good:
>
> Security, that place is security, its nothing like VUE. Its also far
> more secure then RTP. They even looked in my pockets. You could not
> leave for lunch during the config section as it looked at first.
>
> OEQ's are a non-issue. I don't want to say more here then if your
> prepared don't worry it. I mean it, if your ready your going to be
> 100% fine. No reason to get a waiver now. The promo to 360 students is
> now worthless.
>
>
> Did I pass? No result yet but I was very very close so I might get a
> number soon. If I had access to all the promised tools I still would
> have passed even with all those issues.
>
>
> Blogs and organic groups at http://www.ccie.net
>
>
Received on Fri Apr 09 2010 - 02:29:27 ART