Re: Problem with cisco7985 IP Phone

Hi Olaniyi,
Most likely its the issue with PT/CSS issue - database having hickups!!
Restart the CCM + RIS + CTI services during non-working hours.
Also make sure that the phone firmware you are using is in the compatible
table of Cisco CUCM 6.1.3.

-frog

On Thu, Apr 1, 2010 at 6:23 PM, Olaniyi Sonubi <sonubi02_at_gmail.com> wrote:

> Hi experts,
>
> Please i need your advise on an issue. I have a cisco7985 IP Phone that is
> registered to a CUCM 6.1.3 environment. I have other phones like 7961,
> 7941,
> 7911 etc. These other phones (7911, 7941, 7961, 7960, 7940) have been fully
> integrated and working for over 2 years on this CUCM 6.1 platform and calls
> can be made between various partitions and calling search spaces using
> these
> phones.
>
> Recently i noticed that with the 7985 (fully configured and integrated on
> the CUCM platform), i cannot make calls from the 7985 phone to other phones
> and vice versa irrespective of the partition or calling search space the
> 7985 was configured on.
>
> I observed that increasing the priority level on the partition for the
> phone
> i want to reach appears to resolve this issue in some cases but most times
> this is highly inconsistent as after a while i will not be able to reach
> those phones anymore from the 7985.
>
> What do you think the problem can be? I upgraded the firmware on the 7985
> phone to the latest version 4.1.7 but this does not correct the problem.
>
> Please advise.
>
> Many Thanks.
> 'Niyi
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html

Blogs and organic groups at http://www.ccie.net
Received on Mon Apr 05 2010 - 13:52:37 ART