RE: Cisco Unity Media Master Control bar problem

What version of Unity are you running and what is the IPT OS on which it is running?

I know with some earlier versions of Unity, you had to obtain an updated version of the Permissions Wizard in order for Unity to be able to work with the increased security which was included with Windows Server 2003. Also, check to make sure any host-based firewall software on the Unity Server isn't causing the issue.

Earl Hough CCIE #16508 (R&S/Security)

-----Original Message-----
From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of karim jamali
Sent: Sunday, December 27, 2009 4:42 PM
To: Cisco certification
Subject: OT:Cisco Unity Media Master Control bar problem

Dear experts,

I have a problem relating to Cisco Unity. The media master is not
functioning properly, i.e. i am not able to playback or record using the
media master control bar.

The messages I am getting are the following. I search Cisco Unity
troubleshooting guide and found the following:

The two messages I am getting are:

Unable to connect to the voice server
Unabel to access the audio stream on the voice server

Possible Cause Subscriber does not have the browser configured correctly.

Recommended Action Make sure that the browser is configured to
automatically check for newer versions of temporary Internet files.

Possible Cause The Media Master control bar may not be able to locate the
Cisco Unity server because the CommServer\Cscoserv\Ciscopca\WEB-INF\Web.xml
"unityurl" setting contains either the 127.0.0.1 IP address or the
"localhost" host name, rather than a network IP address or a valid DNS name.
(Note that occasionally the "unityurl" setting does contain a valid DNS
name, but the symptom is still exhibited. In all cases, however, when
"pinging" the IP address for the Cisco Unity server from the subscriber
workstation fails, the buttons will appear greyed out on the Media Master
control bar.)

Recommended Action Replace the unityurl value with a proper IP address or
DNS name, as necessary. Then restart the Tomcat service. See Step
3<http://mail.google.com/mail/tsg1400.html#wp1041361>in the "To
Verify That the Cisco PCA Web Application Is Configured Correctly"
procedure<http://mail.google.com/mail/tsg1400.html#wp1050270>.

Possible Cause The AvMMProxySvr service is not started or is down.

Recommended Action Restart the AvMMProxySvr service.

Possible Cause Network configuration is interfering with COM/DCOM
operations.

Recommended Action Because the Media Master control bar relies on
Distributed Component Object Model (DCOM) communication to communicate with
the Cisco Unity server, verify that DCOM communication is enabled on the
subscriber workstation and on the Cisco Unity server. The Media Master will
not work when DCOM communications are blocked.

If there is one, verify that the firewall is configured so that it does not
block DCOM communications. Remember to check for software on subscriber
workstations that offer a personal firewall.

As applicable, disable or remove security software from the subscriber
workstation as necessary. Some security softwareincluding anti-virus and
VPN client softwareblock DCOM communications.
Please give me your recommendations, as i need urgent help with this issue.

Your help is much appreciated!

Best Regards,

--
KJ
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